Vanessa (Tristan) Richard
Summary
Punctual and honest with a solid background in customer service. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
1
1
year of professional experience
Work History
Cashier Manager
Rest-O-Poutine
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Manager
McDonald's
02.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
McDonald's
08.2022 - 02.2023
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise.
- Ensured the cleanliness of the store.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Canadian Tire
06.2022 - 10.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
École Publique Passeport Jeunesse
Hearst06.2017
Skills
- Time Management
- Staff Training
- Store Opening and Closing
- Documentation and Reporting
- Till Counting
- Retail Operations
- Issue Resolution
- POS System Troubleshooting
- Attention to Detail
- POS Systems
- Team Leadership
- Customer Complaint Resolution
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Cashier Manager
Rest-O-Poutine
05.2023 - Current
Manager
McDonald's
02.2023 - 08.2023
Cashier
McDonald's
08.2022 - 02.2023
Cashier
Canadian Tire
06.2022 - 10.2022
High School Diploma -
École Publique Passeport Jeunesse
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