Summary
Overview
Work History
Education
Skills
Timeline
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Jess Klein

Vancouver,BC

Summary

Implementation Specialist with 4 years of experience, adept in managing numerous projects, maintaining strong client relations and leveraging my technical expertise to provide analytical solutions. Strong and efficient problem solver with great communication skills and an approachable demeanor. Skilled in software configuration, client communication, and product training.

Overview

4
4
years of professional experience

Work History

Implementation Specialist

PSD Citywide Inc
10.2022 - Current
  • Successfully led 10 the implementation of 10 projects, improving client satisfaction by 20%
  • Domain knowledge of Public Sector- Permitting, Business Licensing, Planning and Public Works
  • Ability to interpret use cases, streamline clients internal processes to ensure efficient software solutions
  • Communicate project timelines, requirements and ongoing status to clients efficiently
  • Completed integrations with external software partners
  • Conducted and created thorough product training session to clients
  • Carried out product requests and enhancements to the product team, ensuring client use cases are fulfilled and prioritized
  • Developed and refined Enterprise EGIS module for clients
  • Created documentation to streamline and develop internal processes



Implementation Specialist

VRIFY Technology INC
02.2021 - Current
  • Delivered a 'consultant' perspective on building VRIFY content through the launch process
  • Worked with marketing teams to help build and consult on product marketing initiatives
  • Managed multiple new project builds and project updates simultaneously, coordinating company resources to ensure projects are completed on time and in scope
  • Partnered with clients' technical teams to coordinate the transfer of mining data including resource, drill, infrastructure, geological and geophysical data
  • Present edand walk-through completed project builds to C-suite executives and senior management teams

Education

Advanced Diploma - GIS

BCIT
05.2020

BSc - Physical Geography & Spatial Information

Simon Fraser University
12.2018

Skills

  • Teamwork
  • Communication Skills
  • Consulting
  • Time Management
  • Microsoft Excel
  • Analytical Thinking
  • Problem Solving
  • Database Management
  • Self Starter
  • Data Extraction

Timeline

Implementation Specialist

PSD Citywide Inc
10.2022 - Current

Implementation Specialist

VRIFY Technology INC
02.2021 - Current

BSc - Physical Geography & Spatial Information

Simon Fraser University

Advanced Diploma - GIS

BCIT

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Jess Klein