Advance computer skills
Aastha Jain Sharma
Operations Supervisor
Brampton,Ontario
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused with exceptional planning and implementation capabilities. Highly-trained in computer science with in-depth understanding of users requirements gathering and market trends.Strategic planner with superior communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
5
5
Certifications
3
3
Languages
105
105
years of post-secondary education
Work History
Food and Beverage
Maple Lodge Farms
Brampton, ON
09.2021 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Chef/Supervisor
Dspot dessert cafe
Toronto, ON
01.2021 - 12.2021
- Trained kitchen workers on culinary techniques.
- Supervised kitchen food preparation in demanding, high-volume environments.
- Performed as head chef to maintain team productivity and restaurant quality.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.
- Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor.
- Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Assisted with interviewing, hiring and training kitchen personnel.
- Built strong vendor relationships to bring in top ingredients at optimal prices.
- Improved performance of team members resulting in high-quality meals produced daily.
- Purchased ingredients from local farms to benefit environment and reduce costs.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Trained and supervised line cooks to develop new skills and improve team performance.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Partnered with restaurant owners to create new menu items using locally sourced ingredients.
- Maintained well-organized mise en place to keep work consistent.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Interacted with guests to obtain feedback on product quality and service levels.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Modernized work processes to reduce guest wait times and boost daily output.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and maintained relationships with customers and suppliers through account development.
Sr. Sales Executive
Duniya ghoomo.com
Ludhiana, PUNJAB
12.2019 - 08.2020
- Developed new business opportunities and partnerships.
- Expanded new business with implementation of effective networking and sales strategies.
- Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Initiated relations to drive brand management initiatives with high-profile clients.
- Improved profitability and developed pipeline by leveraging multiple marketing channels and sales strategies.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Facilitated relationships with target accounts through implementation of proven networking methods.
Guest Services Manager
Radisson Blu Hotel
Ludhiana, Punjab
04.2018 - 12.2019
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Handled front desk and guest services budget and outlined adherence plans for specific positions.
- Overhauled concierge, spa and pool services with improved signage, increased hours and better trained attendants.
- Organized and distributed payroll for 25-30 staff members.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Reviewed upcoming events and planned for expected challenges.
- Attended to customer needs, responding to questions, complaints and escalations.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Understood and implemented safety and emergency procedures.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
Executive Assistant
Radisson Blu Hotel
Ludhiana, Punjab
12.2015 - 04.2018
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
- Managed daily invoices, reports and proposals.
- Supported auditors during review process with clerical support.
- Recorded and maintained updated information on company services.
- Made travel arrangements and reservations.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Executed special objectives and projects in response to executive team and board member requests.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Delivered optimal administrative, customer service and case management support.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Wrote reports, executive summaries and newsletters.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Education
Post-Degree Certificate - Business Management
Canadore College of Applied Arts And Technology
Mississauga, ONPost-Degree Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
Markham, ONPost Graduation - Computer Applications
Lovely Professional University
Jalandhar 03.2015 - 12.2016
Skills
Food trend knowledgeProfessional telephone mannerOpening and closing dutiesSpoilage controlSolid problem solverSanitation and cleanlinessKitchen safetyHealth and Safety Regulations ManagementVegan bakingProduct personalizationTeam playerTime ManagementCalm under pressure
High-volume dining
Recruitment
Staff supervision
Inventory management
Menu development
Training and Development
Active Listening
Self-Motivated
Sales expertise
Strategic sales knowledge
Administrative support
Money handling abilities
Key stakeholder relationship building
Retail store support
POS systems expert
Warehousing functions
Written and oral communication
Call center operations
Database Management
International sales support
Multi-line phone talent
Certification
Licensed Smart serve - 2020
Software
Timeline
Food and Beverage
Maple Lodge Farms
09.2021 - Current
Chef/Supervisor
Dspot dessert cafe
01.2021 - 12.2021
Sr. Sales Executive
Duniya ghoomo.com
12.2019 - 08.2020
Guest Services Manager
Radisson Blu Hotel
04.2018 - 12.2019
Executive Assistant
Radisson Blu Hotel
12.2015 - 04.2018
Post Graduation - Computer Applications
Lovely Professional University
03.2015 - 12.2016
Post-Degree Certificate - Business Management
Canadore College of Applied Arts And Technology
Post-Degree Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology