EDYSSON PARDO
Niagara Falls,ON
Summary
Field Service Engineer with extensive experience in troubleshooting, maintaining, and designing user-friendly interfaces and systems in high-pressure environments. Skilled in working with Linux and Windows operating systems, networking protocols, and advanced diagnostics tools. Proficient in client training, system commissioning, and technical support. Adept at managing escalations and ensuring customer satisfaction while collaborating closely with high-profile clients in the media and sports industries.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
Evertz Microsystems
10.2016 - Current
- Commissioned, maintained, and troubleshot IP systems for high-profile clients, including Warner Media, CNN, Fox, NBA, ABC, and others.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Designed and maintained user-friendly interfaces on the Evertz VUE platform tailored to customer needs.
- Diagnosed and resolved technical issues across Windows, Linux, and virtual machine environments.
- Worked with Cisco routers and switches to implement and deploy IP infrastructures.
- Collaborated with internal R&D teams to identify system bugs, track them via JIRA, and propose future features.
- Trained customers and internal junior staff on system operations, light maintenance, and software applications.
- Delivered onsite technical support at high-profile events such as live sports games, newsrooms, and broadcasting studios.
Customer Relations Representative
Lufthansa InTouch
11.2015 - 10.2016
- Managed and resolved customer complaints for the Spanish-speaking market, ensuring high customer satisfaction.
- Provided clear and professional communication between customers and internal departments.
- Delivered solutions to complex travel and ticketing issues under tight deadlines.
Store Manager
RC Towing
03.2014 - 11.2015
- Delivered tailored solutions to customer inquiries, ensuring their needs were met effectively.
- Managed inventory and optimized organizational systems using specialized software.
- Created promotional materials to enhance company visibility.
Education
High School Diploma -
St. Jean De Brebeuf Secondary School
Hamilton, ONSkills
- Python, C#, YAML, SQL, Reflex
- Windows, Linux
- SSH, FTP, TELNET, VNC
- Product Training
- Customer Service
- On-site support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Training
- Python Programming Course
- C Sharp Programming Course
- LangChain Course
- Cisco Networking Certificate
- Linux
Timeline
Field Service Engineer
Evertz Microsystems
10.2016 - Current
Customer Relations Representative
Lufthansa InTouch
11.2015 - 10.2016
Store Manager
RC Towing
03.2014 - 11.2015
High School Diploma -
St. Jean De Brebeuf Secondary School
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