Edward Olagundoye
Toronto,ON
Summary
Versatile Service Consultant seeking to leverage over 12+ years of experience in the automotive industry, demonstrating adept customer service, analytical, and organizational skills. Demonstrating applying the extensive background seamlessly into project management, offering proven expertise in multitasking, problem-solving, and a commitment to excellence for successful project execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Carpenter
Verdi Alliance
12.2019 - Current
- Completed complex formwork projects requiring precise measurements and cuts, demonstrating attention to detail.
- Collaborated with team members for timely completion of projects, adhering to deadlines.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Followed established job site safety regulations and maintained a safe and clean work area.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Optimized resource utilization by repairing damaged formwork components when possible, minimizing costs.
- Upheld quality assurance procedures by conducting regular inspections of completed work for adherence to standards.
- Participated in pre-construction meetings to understand project requirements and provide expert input on formwork solutions.
Senior Service Coordinator/Consultant
Gyro Mazda
02.2016 - 03.2019
- Enhanced team productivity by streamlining service coordination processes and implementing efficient communication channels.
- Fostered enduring client relationships through proactive problem-solving and the provision of exceptional service.
- Expedited project completion timelines by effectively prioritizing tasks based on urgency and importance levels.
- Identified potential revenue-generating opportunities through careful analysis of client needs, stakeholder scope and market trends, leading to business growth opportunities.
- Improved cross-functional collaboration with other departments to ensure seamless service delivery to clients and stakeholders
- Boosted team morale by promoting a positive work environment and recognizing individual achievements regularly.
- Maintained up-to-date knowledge of industry trends, enabling implementation of best practices in service coordination processes.
- Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for the successful completion of service projects.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with key stakeholders.
- Effectively managed 15 - 20 clients per day
- Maintained Customer Service Index rating of 95% month over month
Automotive Service Advisor
401 Dixie Hyundai
04.2010 - 01.2016
- Enhanced client satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Resolved client complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional client service.
- Facilitated communication between clients, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied clients to encourage loyalty, repeat business, and referral opportunities from their networks.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Maintained customer satisfactory scores above 90%.
Education
Graduate Certificate - Project Management
Coursera
Remote Study11.2023
Certificate of Technical Studies - Carpentry
College of Carpenters And Allied Trades
Woodbridge, ON11.2019
Some College (No Degree) - Business Management
Humber College
Toronto, ONSkills
- Proficient in MS Office
- Team Collaboration and Leadership
- Time management
- Budget Management
- Adaptability, Flexibility and continuous improvement
- Interpersonal Skills
- Quality Assurance
- Client Stakeholder Relationship Management
- Critical Thinking
- Effective Communication
- Project Management
- Task Delegation
- Scope Management
- Agile Projects
Languages
English
Full Professional
Certification
- WHMIS Training
- Google IT Support
Timeline
Carpenter
Verdi Alliance
12.2019 - Current
Senior Service Coordinator/Consultant
Gyro Mazda
02.2016 - 03.2019
Automotive Service Advisor
401 Dixie Hyundai
04.2010 - 01.2016
Graduate Certificate - Project Management
Coursera
Certificate of Technical Studies - Carpentry
College of Carpenters And Allied Trades
Some College (No Degree) - Business Management
Humber College
- WHMIS Training
- Google IT Support
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