EDWINE PHILIUS
Gatineau,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Compliance Officer
Citi
11.2019 - 08.2023
- Coordinate compliance activities for the Country and act as interface between the Business and Regional Compliance Officer
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Warned violators of infractions or penalties.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
Branch Manager
Citi
06.2013 - 10.2020
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Implemented service improvements to enhance sales cycle.
Operations Processing Supervisor
Citi
07.2010 - 05.2013
- Created production schedules to effectively fulfill production plans and meet process goals.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Teller Supervisor
Citi
11.2007 - 06.2010
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
Customer Service Agent
Citi
07.2006 - 10.2007
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Banque Nationale De Credit
12.2003 - 06.2006
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
MBA - Management Studies
University of Ottawa
Ottawa, ON09.2025
Bachelor of Science - Accounting
Universite De Port-au-Prince
Haiti08.2006
Skills
- Organizational Skills
- Analytical Thinking
- Interpersonal Communication
- Team Building
- Teamwork and Collaboration
Accomplishments
- Fraud awareness Training Ethics and Code of conduct
- Anti-Money laundering, Sanctions, Anti Bribery and corruption
- Leading and Motivating
- Leading a Team
- Managing conflict
- Balance sheet control
- Global Issue and corrective action Plan Management Phishing Defense
- Global Compliance Risk Framework
Timeline
Compliance Officer
Citi
11.2019 - 08.2023
Branch Manager
Citi
06.2013 - 10.2020
Operations Processing Supervisor
Citi
07.2010 - 05.2013
Teller Supervisor
Citi
11.2007 - 06.2010
Customer Service Agent
Citi
07.2006 - 10.2007
Customer Service Representative
Banque Nationale De Credit
12.2003 - 06.2006
MBA - Management Studies
University of Ottawa
Bachelor of Science - Accounting
Universite De Port-au-Prince
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