Edwinas Apreku
Que,Queb
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Japan Motors Trading Co. Ltd
Ghana, AB
12.2019 - 10.2023
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Recognized by management for providing exceptional customer service.
Human Resources Assistant
Japan Motors Trading Co Ltd
Ghana, Accra
09.2017 - 11.2019
- Searched employee files to obtain information for authorized persons and organizations.
- Verified previous employers and other references to determine applicants' employment acceptability.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Teller
Union Rural Bank
Ghana, Central Region
05.2005 - 06.2012
- Maintained confidentiality of all customer records and information according to company policies.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Performed daily reconciliation of teller drawer within established limits.
Credit Officer
Union Rural Bank
Kasoa, Central Region
01.2003 - 12.2004
- Performed periodic audits on customer accounts in order to verify accuracy of information provided by applicants.
- Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
- Prepared and submitted loan applications to underwriters.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recommended approval or disapproval of different loan types based on established criteria.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Manager
Modisa Lodge
Mankesim, Central Region
- Coached, mentored and trained team members in order to improve their job performance.
- Organized special events such as conferences or training sessions for employees.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained adequate staffing to meet objectives within budget.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
BBA - Human Resource Management
Pan African Christian University
Central Region06-2011
Skills
- Report Generation
- Data Entry
- Consultative Sales
- Account Updating
- Call Management
- Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Researching
- Multi-Task Management
Affiliations
- Cooking
- sports-football
Languages
English
Professional
Accomplishments
- Certificate of Honour
References
References available upon request.
Timeline
Customer Service Representative
Japan Motors Trading Co. Ltd
12.2019 - 10.2023
Human Resources Assistant
Japan Motors Trading Co Ltd
09.2017 - 11.2019
Teller
Union Rural Bank
05.2005 - 06.2012
Credit Officer
Union Rural Bank
01.2003 - 12.2004
Manager
Modisa Lodge
BBA - Human Resource Management
Pan African Christian University
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