Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edwin Vallejos

Canmore,AB

Summary

Dependable worker with solid customer service, communication and relationship-building abilities developed over 5 years of experience in similar roles. Good sorting, documentation and organizing skills.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Laundry Attendant

Fairmont Regional Linen Service
06.2019 - Current
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Making sure that linen are completely clean and well iron.
  • Counting the number or sheets for records.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.

Customer Service Representative

Afni Inc, Verizon
05.2016 - 06.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Shift Manager

KFC
07.2018 - 05.2019
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

Associate of Science - Computer Science

Asian Institute of Computer Studies
Quezon City, Philippines
03.2011

Skills

  • Data Collection
  • Product Knowledge
  • Customer Service
  • Prioritization
  • Multi-Line Phone Talent

Timeline

Laundry Attendant

Fairmont Regional Linen Service
06.2019 - Current

Shift Manager

KFC
07.2018 - 05.2019

Customer Service Representative

Afni Inc, Verizon
05.2016 - 06.2019

Associate of Science - Computer Science

Asian Institute of Computer Studies

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Edwin Vallejos