Edwin Tellez
San Francisco,CA
Summary
Highly motivated and personable professional seeking a Medical Administrative Assistant role. Dedicated to delivering exceptional customer service with strong organizational and communication skills. Eager to contribute to a healthcare team by supporting daily administrative tasks, ensuring patient satisfaction, and expanding knowledge in the medical field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Coordinator / EXCEL Intern
University of California San Francisco – Otolaryngology, Head and neck surgery
07.2025 - Current
- Working off the department DAR, checking in/out patients, making follow up and/or coordinated appointments
- Taking phone calls for scheduling and/or routing to the appropriate new patient/surgery schedulers
- Incoming faxes – Routing authorization/medication/ physician orders, uploading documents/progress notes, and rerouting to correct departments
- Attentive to working on in-basket messages in the Epic system
- Uploading images on Ambra
- Creates a professional and positive work environment for patients and colleagues
Resident Manager
Meridian Management Group
05.2022 - 08.2024
- Maintained professional communication with tenants, demonstrating strong interpersonal and customer service skills applicable in a patient-facing environment
- Responded to requests and complaints, showcasing problem-solving abilities and a calm, service-oriented manner
- Coordinated and managed turnover tasks efficiently, emphasizing time management and attention to detail
- Ensured building maintenance standards were upheld, reflecting commitment to safety and compliance, key in healthcare settings
- Handled rent collection and deposit processing, demonstrating accuracy in financial transactions and record keeping
General Mover
Bryant’s Moving Company
01.2019 - 08.2021
- Coordinated with clients to pack, load, and unload belongings with care
- Ensure that customer items are kept in good condition
- Maintained professional communication, problem solved under pressure, and ensured a smooth service experience
- Uphold a professional line of communication with clients and homeowners
Skills
- Healthcare Systems & Tools: APeX/EPIC, MyChart, Microsoft Office Suite
- Administrative & Clinical Support: Appointment Scheduling, Telephone Encounter, Document Scanning & Management
- Compliance & Best Practices: HIPAA, Phone & Email Etiquette, Customer Service, Team Player, Organization & Prioritizing, Medical Terminology
- Languages: English and Spanish
Certification
- Certified Medical Administrative Assistant
- San Francisco State University – College of Professional & Global Education 2025
- Medical Administrative Assistant EXCEL Program
- Jewish Vocational Services & University of California San Francisco 2025
- Medical Assisting
- City College of San Francisco – Health Care Technology Department Present
Timeline
Practice Coordinator / EXCEL Intern
University of California San Francisco – Otolaryngology, Head and neck surgery
07.2025 - Current
Resident Manager
Meridian Management Group
05.2022 - 08.2024
General Mover
Bryant’s Moving Company
01.2019 - 08.2021