Edwin Suarez

BellMTS

10.2011 - Current

Ensure the Processing of orders for all teams including Door to Door, Retail Stores, Telemarketing, and Contact Centre Sales though phone calls and electronic submissions
Coordinated with other Departments and front line managers on any new promotions or procedures
Identify performance and/or training gaps and provide follow ups peer coaching
Assist retail reps with their orders, coach them on different processes
Process broadband equipment returns
Assist technicians and contractors with their tickets related to installations or repair tickets
Disposal requests, Public trustee requests, fibre migrations, batch errors, held order, TV and other reports
Assist in updating, correcting or cancelling orders for Retail reps, Sales, technicians, assignment
Issued day to day manager report
Provided residential and Business customer with information on their locates and dealt with escalations
Communicate efficiently with customers and other departments via email and phone
Dispatch and fixing locate tickets, working day by day with contractors and technicians on tickets assigned to them
Provide accurate, courteous and efficient customer service
Promote service and upselling features
Issue work orders to change, remove or restore services and provide billing
Trained with Retention skill set
Worked well in a team setting, providing support and guidance.

Summary