Edwin Sajché
Oxnard,CA
Summary
Seasoned Store Manager with a proven track record at Pepboys Parts And Auto, excelling in operations management and customer service. Demonstrated ability to enhance customer satisfaction and streamline inventory control. Skilled in fostering team unity and driving sales growth through effective training and mentoring. Achieved significant reduction in staff turnover, showcasing strong leadership and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Pepboys Parts And Auto
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
Oreily's Auto Parts
02.2021 - 11.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed and optimized store budget to achieve sales targets.
Store Manager
Pep Boys Auto Parts & Service
08.2013 - 02.2021
- I managed 3 store in Ventura, Sherman Oaks and Simi Valley and I also managed 1 hub store in Granada Hills during my time with the company.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Associate
Oreily's Auto Parts
07.2011 - 08.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
Education
High School Diploma -
Pacifica High School
Oxnard, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- POS systems operations
- Operations management
- Inventory control
- Employee scheduling
- Training and mentoring
- Verbal and written communication
- Decision-making
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Pepboys Parts And Auto
11.2023 - Current
Store Manager
Oreily's Auto Parts
02.2021 - 11.2023
Store Manager
Pep Boys Auto Parts & Service
08.2013 - 02.2021
Sales Associate
Oreily's Auto Parts
07.2011 - 08.2013
High School Diploma -
Pacifica High School
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