EDWIN ROMERO GAMBOA
Bogotá,Colombia
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Expert in collaboration and multitasking. Organized Mortgage Loan Officer with more than 5 years of experience in mortgage and leasing areas. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
Overview
5
5
years of professional experience
Work History
Mortgage Banker
Banco de Bogotá
2022.06 - 2022.12
- Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service by addressing correspondence and telephone inquiries in order to ensure witch action is required to best inquiry's resolution.
- Exceeded sales goals consistently by developing strong relationships with clients and realtors.
- Streamlined application processes for faster approvals, ensuring timely closings on mortgage loans.
- Maintained a high level of product knowledge, staying current with industry trends and regulations.
- Connected borrowers to appropriate resources for resolving credit issues when necessary, improving chances for future approval success.
- Identified opportunities to cross-sell and upsell loan products to customers.
Senior Mortgage & Leasing Consultant
BBVA
2021.06 - 2022.07
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies on regards supported units, branches and notaries for mortgages and leasing.
- Assist with customer/branch complaints as required and complete other related processing requests as assigned
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Enhanced team performance by implementing training programs and fostering a collaborative work environment.
- Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.
- Managed a large pipeline of loans efficiently, prioritizing tasks based on deadlines and client needs.
- Maintained compliance with federal and state regulations throughout the loan origination process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Conducted comprehensive financial analyses for clients to determine optimal mortgage options based on their unique circumstances.
Mortgage Loan Officer
Citi Bank Colombia
2018.02 - 2020.05
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Enhanced risk management processes by implementing advanced statistical analysis and data modeling techniques.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Optimized credit risk monitoring systems by incorporating real-time data feeds and predictive analytics tools.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
Education
MBA - Industrial Engineering
Universidad La Gran Colombia
Bogotá, Colombia11.2024
BBA - Management
Universidad Colegio Mayor De Cundinamarca
Bogotá, Colombia10.2020
High School Diploma -
Colegio Bravo Paez
Bogotá, Colombia11.2010
Skills
- Borrower Interviewing
- Closing Procedures
- Key Account Generation
- Negotiation Tactics
- Mortgage Lending Requirements
- Credit Check Knowledge
- Regulatory Compliance
- Microsoft Office
- Oral and Written Comprehension
- Financial Planning Expertise
- Serve Customer Needs
- Manage Complaints
Accomplishments
- Resolved product issue through consumer testing.
- Best ICFES 2010
- Best Bachelor
- Best Digital First ambassador in the Scotiabank Contact Centre for Colombia (May 2023).
Certification
Timeline
Mortgage Banker
Banco de Bogotá
2022.06 - 2022.12
Senior Mortgage & Leasing Consultant
BBVA
2021.06 - 2022.07
Mortgage Loan Officer
Citi Bank Colombia
2018.02 - 2020.05
MBA - Industrial Engineering
Universidad La Gran Colombia
BBA - Management
Universidad Colegio Mayor De Cundinamarca
High School Diploma -
Colegio Bravo Paez
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