EDWIN NYABAGA
12 Harrowby Ave, Winnipeg,Canada
Summary
Experienced and knowledgeable resettlement expert with extensive expertise in United States Refugee Admission Program processes. Dedicated to providing compassionate and practical support to refugees in need. Demonstrates empathy, cultural sensitivity, and professionalism in all aspects of work.
Overview
10
10
years of professional experience
Work History
RESETTLEMENT EXPERT
CHURCH WORLD SERVICES
04.2023 - 06.2024
- Conducting resettlement interviews, making assessments, and contributing towards identifying resettlement cases.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
SENIOR SOCIAL WORKER
CHURCH WORLD SERVICES
12.2021 - 04.2023
- Conducted regular evaluations of case progress, making adjustments as needed to achieve desired results.
- Established rapport with diverse clientele by demonstrating cultural competence and sensitivity in all interactions.
- Built strong relationships with partner organizations, fostering collaboration for better client outcomes.
- Advocated for policy changes that positively impacted the well-being of vulnerable populations served by the agency.
- Maintained accurate records of each case, ensuring proper documentation and compliance with regulatory requirements.
- Mentored junior caseworkers and provided guidance on best practices, leading to a more skilled team.
- Led training sessions on various topics related to casework practice, enhancing professional development opportunities for staff members.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
SOCIAL WORKER
CHURCH WORLD SERVICES
06.2018 - 12.2021
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
ASSISTANT SOCIAL WORKER
CHURCH WORLD SERVICES
01.2016 - 06.2018
- Evaluated program effectiveness by tracking client progress and outcomes, identifying areas for improvement, and implementing necessary changes.
- Maintained up-to-date knowledge of industry standards, regulations, and best practices through continuous professional development opportunities.
- Participated in regular supervision meetings to discuss case progress, challenges faced, and strategies for improvement in service delivery.
- Supported other staff members within the organization by sharing knowledge and providing feedback, promoting a collaborative work environment.
- Established rapport with clients through empathetic listening and clear communication, fostering trusting relationships.
- Managed caseloads efficiently, ensuring timely follow-ups and accurate documentation for each case.
ACCOUNT OPERATIONS ANALYST
NATIONAL BANK OF KENYA
10.2014 - 01.2016
- Enhanced customer engagement by analyzing behavior patterns and suggesting targeted marketing strategies.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
Master of Arts in Project Planning and Management -
University of Nairobi
12.2022
Bachelor of Commerce degree, finance option -
University of Nairobi
12.2013
Elementary Certificate in Information Technology -
Bitsoft Kenya
06.2010
Skills
- Interviewing and counselling skills
- Computer skills
- Communication skills
- I have demonstrated knowledge of the UNHCR/USRAP resettlement process
- Strong organizational and time management skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Languages
English
Professional Working
Trainingsanddevelopment
- Best Interest Procedures | DisasterReady.org | Online
- Introduction to Child Protection | DisasterReady.org | Online
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RESETTLEMENT EXPERT
CHURCH WORLD SERVICES
04.2023 - 06.2024
SENIOR SOCIAL WORKER
CHURCH WORLD SERVICES
12.2021 - 04.2023
SOCIAL WORKER
CHURCH WORLD SERVICES
06.2018 - 12.2021
ASSISTANT SOCIAL WORKER
CHURCH WORLD SERVICES
01.2016 - 06.2018
ACCOUNT OPERATIONS ANALYST
NATIONAL BANK OF KENYA
10.2014 - 01.2016
Master of Arts in Project Planning and Management -
University of Nairobi
Bachelor of Commerce degree, finance option -
University of Nairobi
Elementary Certificate in Information Technology -
Bitsoft Kenya
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