Edwin Mazariegos
Novato
Summary
Dynamic leader with a proven track record at Diaz Screenprinting, enhancing operational efficiency and client satisfaction. Excelled in team building and problem resolution, significantly increasing sales. Skilled in operations management and customer relations, adept at fostering loyalty and driving profitability. Demonstrates exceptional troubleshooting expertise and administrative skills, ensuring high-quality outcomes.
Overview
15
15
years of professional experience
Work History
General Manager
Diaz Screenprinting
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Pool Technician
Herb's Pool Service
03.2020 - 03.2022
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Enhanced customer satisfaction by promptly addressing and resolving any pool-related issues or concerns.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
- Educated customers in proper pool operation and maintenance.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Performed seasonal opening and closing procedures for outdoor pools to ensure optimal functionality throughout the year.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Replaced Pool pumps.
- Some Electrical work
- Diagnosed and repaired problems with electrical and mechanical systems.
Screen Printer
Marshall Arts
06.2010 - 02.2019
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Prepared, mixed and loaded screen ink.
- Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
- Performed quality checks and dried, folded and packed completed articles.
- Ensured accurate project completion through meticulous attention to detail in alignment, registration, and curing processes.
- Cleaned, adjusted and repaired screen printing machines.
- Maintained safe work environment by adhering to industry standards and company safety regulations in handling chemicals and equipment.
- Reduced waste by closely monitoring ink usage, screen condition, and print consistency during production runs.
- Streamlined production process by effectively managing ink mixing, color matching, and screen preparation.
- Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
- Assisted clients throughout the design process ensuring a smooth transition from artwork to the final printed product.
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally, ensuring repeat business.
- Collaborated with design team to ensure accurate reproduction of client artwork for screen printing projects.
- Ensured finished jobs were packed, neatly folded and accounted for before customer pick up
Education
High School Diploma -
Novato High School
Novato, CA06-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Customer relations
- Inventory control
- Goal setting
- Verbal and written communication
- Administrative skills
- Client relations
- Troubleshooting expertise
- Business administration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
General Manager
Diaz Screenprinting
03.2021 - Current
Pool Technician
Herb's Pool Service
03.2020 - 03.2022
Screen Printer
Marshall Arts
06.2010 - 02.2019
High School Diploma -
Novato High School
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