Summary
Overview
Work History
Education
Skills
Certification
Highest Education
Personal Information
Languages
Timeline
Generic

Edwin Luberisse

Edmonton,AB

Summary

A hard working individual, with knowledge of excellent customer relations aptitude, management, and analytical problem-solver. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Actively seeking a full or part time position that is challenging.




Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Agent

Nordia
01.2007 - 04.2009
  • Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
  • Developed strong rapport with customers by attentively addressing their needs and fostering a positive service experience.
  • Identified areas for process improvement within the contact center operations to enhance overall efficiency and customer satisfaction.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.

Customer Service Agent

Quantum Employment Agency
07.2003 - 09.2007
  • Fostered a positive work environment through active participation in team-building activities and initiatives.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Addressed customer account discrepancies and concerns.

Kitchen Staff

McDonald's
01.2002 - 12.2003
  • Demonstrated versatility in culinary skills by preparing a wide range of dishes across multiple cuisine types.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.

Education

GED -

Nait
Edmonton, AB
08.2022

High School Diploma -

Alberta High School
Edmonton, AB
03.2022

Skills

  • Welding
  • Food PreparaTION
  • Kitchen Experience
  • Telemarketing
  • Product Upselling
  • Technical Support
  • Troubleshooting
  • Customer communications
  • Problem-solving skills
  • Language Fluency
  • Customer Relationship Management

Certification

  • Welding Certification, Present
  • Self Development
  • Spiritual Awareness

Highest Education

AEC / DEP or Skilled Trade Certificate

Personal Information

Total Experience: 8

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Elementary

Timeline

Call Center Agent

Nordia
01.2007 - 04.2009

Customer Service Agent

Quantum Employment Agency
07.2003 - 09.2007

Kitchen Staff

McDonald's
01.2002 - 12.2003

GED -

Nait

High School Diploma -

Alberta High School

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Edwin Luberisse