Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edwin Callard

San Jose

Summary

To thrive in a dynamic, task-oriented leadership role where I can apply my strengths in premium hospitality, team development, and operational strategy. I am committed to continuous growth through innovation, collaboration, and delivering best-in-class guest experiences.

Overview

8
8
years of professional experience

Work History

Senior Premium Manager

Aramark – SAP Center
11.2022 - Current
  • Oversee premium hospitality operations across all-inclusive lounges, luxury suites, and banquet service for the San Jose Sharks and high-profile arena events.
  • Oversee daily operations including inventory, billing, budgeting and guest service strategies.
  • Manage staff scheduling, training, and performance development to improve efficiency and guest satisfaction.
  • Spearheaded the implementation of new systems such as - Point-of-Sale system Tapin2, in-suite communication system Kallpod Listo and in-suite QR Mobile Ordering.
  • Assisted at a Premium Hospitality capacity in multiple venues throughout the country such as San Francisco Giants, Oakland A’s, Orange County Children’s Hospital Annual Gala, Indy 500, and Washington State University Football.
  • Enhanced VIP client relationships which increased retention through personalized service.
  • Coordinated with internal teams to ensure seamless multi-million event execution for companies like NVIDIA and Samsung.

Leasing Consultant

Prime Residential
12.2020 - 11.2022
  • Provided professional leasing services and residential support, helping to maintain high occupancy and tenant satisfaction.
  • Developed communication, organization, and time-management skills.
  • Collaborated with team members and vendors to resolve resident concerns.

Server

Bourbon Steak and Pub – Michael Mina
05.2017 - 07.2020
  • Delivered luxury dining service in a high-volume fine dining environment.
  • Demonstrated exceptional knowledge of food, beverage, and service etiquette.
  • Recognized for anticipating guest needs during large-scale events and gamedays.

Delivery Experience Specialist

Tesla
10.2018 - 05.2019
  • Acted as the final point of contact for new Tesla owners, ensuring an exceptional delivery experience.
  • Coordinated final sales paperwork, DMV processing, and product education.
  • Ranked among top team members for client satisfaction and delivery timeliness.

Education

High School Diploma -

Academia Avance Charter School
Los Angeles, CA

Skills

  • Premium Hospitality Operations
  • Team Leadership & Development
  • Event Planning & Execution
  • Client Relationship Management
  • Point of Sale Systems (SpotOn, Toast)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace

Languages

English (Fluent)
Spanish (Fluent)

Timeline

Senior Premium Manager

Aramark – SAP Center
11.2022 - Current

Leasing Consultant

Prime Residential
12.2020 - 11.2022

Delivery Experience Specialist

Tesla
10.2018 - 05.2019

Server

Bourbon Steak and Pub – Michael Mina
05.2017 - 07.2020

High School Diploma -

Academia Avance Charter School

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Edwin Callard