Edwin Callard

San Jose

Summary

To thrive in a dynamic, task-oriented leadership role where I can apply my strengths in premium hospitality, team development, and operational strategy. I am committed to continuous growth through innovation, collaboration, and delivering best-in-class guest experiences.

Overview

years of professional experience

Work History

Senior Premium Manager

Aramark – SAP Center

11.2022 - Current

Oversee premium hospitality operations across all-inclusive lounges, luxury suites, and banquet service for the San Jose Sharks and high-profile arena events.
Oversee daily operations including inventory, billing, budgeting and guest service strategies.
Manage staff scheduling, training, and performance development to improve efficiency and guest satisfaction.
Spearheaded the implementation of new systems such as - Point-of-Sale system Tapin2, in-suite communication system Kallpod Listo and in-suite QR Mobile Ordering.
Assisted at a Premium Hospitality capacity in multiple venues throughout the country such as San Francisco Giants, Oakland A’s, Orange County Children’s Hospital Annual Gala, Indy 500, and Washington State University Football.
Enhanced VIP client relationships which increased retention through personalized service.
Coordinated with internal teams to ensure seamless multi-million event execution for companies like NVIDIA and Samsung.

Leasing Consultant

Prime Residential

12.2020 - 11.2022

Provided professional leasing services and residential support, helping to maintain high occupancy and tenant satisfaction.
Developed communication, organization, and time-management skills.
Collaborated with team members and vendors to resolve resident concerns.

Server

Bourbon Steak and Pub – Michael Mina

05.2017 - 07.2020

Delivered luxury dining service in a high-volume fine dining environment.
Demonstrated exceptional knowledge of food, beverage, and service etiquette.
Recognized for anticipating guest needs during large-scale events and gamedays.

Delivery Experience Specialist

Tesla

10.2018 - 05.2019

Acted as the final point of contact for new Tesla owners, ensuring an exceptional delivery experience.
Coordinated final sales paperwork, DMV processing, and product education.
Ranked among top team members for client satisfaction and delivery timeliness.

Education

High School Diploma -

Academia Avance Charter School

Los Angeles, CA

Skills

Premium Hospitality Operations
Team Leadership & Development
Event Planning & Execution
Client Relationship Management

Point of Sale Systems (SpotOn, Toast)
Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace

Languages

English (Fluent)

Spanish (Fluent)

Timeline