Edwin Boateng
Calgary
Summary
With a proven track record at MTN Ghana, I excel in customer service and critical thinking, enhancing customer loyalty and resolving high-stress disputes effectively. My expertise in data entry and relationship building, coupled with a knack for problem resolution, significantly contributes to operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
MTN Ghana, Graphic Road Office
03.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Shop Right Ghana
08.2020 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
BBA - Human Resources Management
Ghana Communication Technology Unversity
Ghana12-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
Languages
English
Full Professional
Timeline
Customer Service Representative
MTN Ghana, Graphic Road Office
03.2022 - 10.2024
Sales Associate
Shop Right Ghana
08.2020 - 02.2023
BBA - Human Resources Management
Ghana Communication Technology Unversity
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