Edwin Arnold
St. Catharines,ON
Summary
Driving Test Examiner
Former Police Officer, qualified as an Advanced Driver.
Detail-oriented and articulate, with forty years experience of Business management in the Telecommunications, Information Technology, Law & Law Enforcement, Marine Search and Rescue, Retail and Leisure industries. Excellent reputation for resolving problems and improving customer satisfaction.
Very capable following policies and procedures implementation, following industry protocols, creating action plans with proven history of leadership and teamwork capabilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Retired
Took A Pause From Working
10.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Driving Examiner 3
Serco Canada
09.2021 - 10.2022
- Deliver G1 and G2 Exit road tests to customers within specific timeframes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and following outlined steps of service.
- Maintain energy and enthusiasm with my colleagues in fast-paced environment.
- Work with sensitive customers to understand needs and provide excellent service.
- Maintain an excellent attendance record, consistently arriving to work on time.
- Offer friendly and efficient service to customers, handle challenging situations with ease.
- Quickly learn new skills (G2 exit training at Oshawa)and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships with my Supervisors, colleagues and Drive Test Applicants.
CEO President
Nelson Box Office & Copy Centre Ltd
06.2008 - 07.2020
- Developed and implemented strategies and policies to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Supported, supervised and motivated staff members to achieve optimal productivity with written and oral communication. Dispatched work to appropriate members.
- Managed Administration of Business, recruitment, payroll and maintained compliance of multiple legislative requirements.
- Oversaw daily administrative operations, including operation and maintenance of production printing equipment, follow Courier Agency policies and protocols and liaison with customers and suppliers.
- Supported and supervised team of retail professionals
Systems Engineer
CF Systems Ltd
10.2006 - 01.2008
- Executed troubleshooting and server support, including in-person and distant situations utilising remote access software.
- Performed scheduled service work, including installations, testing and repairs. Maintained service schedule for server software and hardware.
- Monitored ongoing technical compliance with applicable laws and regulations. Provided technical support in both on-site and telephone consultations.
- Designed network configurations incorporating hardware from multiple providers, harmonizing and securing multi-vendor frameworks during installation and beyond
- Built and maintained network infrastructure consisting of Windows Server & Desktop OS, Exchange, Switching, Routing, Security and Virtual Machines and Networks.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Investigated new and emerging software applications within Business Systems to design, select, implement and use administrative information systems effectively.
- Planned, setup and deploy VOIP telephone systems (Asterisk) tailored to customer needs and specifications.
- Implemented firewalls, two-factor authentication and antivirus software for networks supporting over 100 users.
Online Tutor
Tribal Group
02.2004 - 02.2006
- Analyzed student progress to adjust lesson planning for improvement.
- Motivated students in positive learning environment to build academic confidence.
- Collaborated with over 50 students to complete homework assignments, identify lagging skills and correct weaknesses.
- Provided verbal and written constructive criticism and positive feedback to students.
- Showed empathy and understanding when students needed counseling or extra support.
- Utilized LearnDirect Software to provide online instruction in group and one-on-one environments.
Police Constable
West Mercia Constabulary (UK)
- Confronted and resolved emergency and non-emergency situations.
- Prepared and submitted incident reports regarding police activities and investigations.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Promoted safe driving by observation of bad, careless or reckless driving standards and taking necessary steps to educate and process offenders.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
Education
Institute of Legal Executives - Contract, Property, Estates And General Law,
Penwith College
Penzance, Cornwall UK06.1998
Microsoft Certified Systems Administrator - Computer Server Technology
Microsoft
UKMicrosoft Certified Professional - Windows OS
Microsoft
Oxfordshire UKComputing Technology Industry Association - Comptia A+
CompTIA
Oxfordshire UKComputing Technology Industry Association - Network +
CompTIA
Oxfordshire UKSkills
- Driver Examiner Grade 3 Examiner (G1 & G2 Examining)
- Former Police Advanced Driver
- Teamwork
- Customer Service
- Business administration
- Staff Management
- Program oversight
- Business Development
- Advanced Computer skills including MS Office
- Multitasking abilities, attention to detail
- Team building
- Leadership
- Holder of Ontario G license (& equivalent) for over 45 years
Timeline
Retired
Took A Pause From Working
10.2022 - Current
Driving Examiner 3
Serco Canada
09.2021 - 10.2022
CEO President
Nelson Box Office & Copy Centre Ltd
06.2008 - 07.2020
Systems Engineer
CF Systems Ltd
10.2006 - 01.2008
Online Tutor
Tribal Group
02.2004 - 02.2006
Police Constable
West Mercia Constabulary (UK)
Institute of Legal Executives - Contract, Property, Estates And General Law,
Penwith College
Microsoft Certified Systems Administrator - Computer Server Technology
Microsoft
Microsoft Certified Professional - Windows OS
Microsoft
Computing Technology Industry Association - Comptia A+
CompTIA
Computing Technology Industry Association - Network +
CompTIA
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