Edward Yuen
Customer Service Representative
Vancouver,BC
Summary
Energetic Customer Service Representative with 5+ years of experience resolving customer inquiries with strong time management skills who thrives in an inclusive and dynamic environment. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Excellent computer aptitude and telephone etiquette.
Overview
17
17
years of professional experience
Work History
Courier
Canpar Parcel Delivery Service 08/18 - 07/20
- Prioritized truck up to 40 parcels per day for transportation-friendly delivery
- Generated electronic summary of drop offs, pick-ups, manifests, COD's
- Proficient at utilizing GPS technology and following directions to ensure timely deliveries.
Videographer
Environmental Youth Alliance 03/17 - 08/18
- Created 11 complete visually compelling and engaging videos that effectively communicated the client's brand message and objectives
- Collaborated with the client to understand their vision and goals, and delivered video content that exceeded their expectations
- Managed the entire video production process, including scripting, storyboarding, filming, editing, and final delivery.
Banquet Captain
BC Place Centerplate 09/2010 - 08/2015
- Supervised 12 - 15 service staff through the planning and organization of events
- Guided over 100 guests through menus while demonstrating knowledge of ingredients, beverages, and food
- Organized special events, such as weddings and family celebrations
- Managed time efficiently to complete daily delivery assignments within specified deadlines.
ENGAGEMENT
COMMUNITY
Project Leader / Coordinator
Pacific Cinematheque Movie Theater 09/19 - 01/20
09.2015 - 01.2016
- Enhanced 35 youth video production quality by utilizing advanced editing techniques and software.
- Developed storyboards to effectively communicate visual ideas and ensure smooth production process.
Hotel Leisure Director's Lounge Volunteer
Vancouver International Film Festival09/17 - 09/19
09.2014 - 09.2015
- Upheld brand image during film director interactions, representing the festival with professionalism and enthusiasm.
Data Processor
Canadian Cancer Society 01/15 - 01/18
- Compiled and verified information up to 20 clients per day with Raiser's Edge database.
Front Desk Receptionist
Douglas College 09/2016 - 02/2017
- Managed the front desk of a busy varsity office, greeting and checking in an average of 50-75 clients per day with a 95% satisfaction rating
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Cashier
Chapters Indigo 06/14 - 02/16
- Communicated with customers to help them find specific products throughout the store
- Scanned books and handled cash exchanges
- Learned about new products and described them to customers
- Created a positive environment for customers, other professionals, and myself for up to 20 customers per day
Survey Interviewer
Census Canada 06/2011 - 09/2011
- Restated questions without altering the meaning to facilitate participants' comprehension and collect high-quality data
- Reviewed up to 12 results from Census participants for completeness and accuracy before submitting.
Bike Mechanic Assistant
Tandem Bike Café 01/17 - 09/18
- Solved complex mechanical problems with attention to detail and precision workmanship.
Child Life Volunteer
BC Women's And Children's Hospital 01/14 - 09/16
- Balanced effective communication with confidentiality and respect for privacy when communicating with children and families in hospital.
Physiotherapist Assistant
Adanac Residential Care Housing Society
01.1999 - 01.2004
- Adapted exercises to suit varied ages and abilities for personalized patient care.
Seniors Outing Volunteer
Villa Cathay Care Home 01/12 - 09/14
- Represented organization positively and professionally while providing community with much-needed services.
Newsletter Volunteer
United Nations Association 01/13 - 04/13
01.2013 - 04.2013
- Developed marketing materials for events, increasing public interest and attendance rates.
Education
3rd Yr. Art History, Economics, Psychology -
Capilano University 09/19 - 05/23
Contemporary Critical Art Theory / Photography Introduction / Graphic Design Introduction -
Emily Carr University 01/22 - Present
Peace And Conflict Studies / Creative Writing Associate Degree -
Langara College 09/16 - 09/18
Skills
- Strong time management skills
- Excellent telephone etiquette
- Troubleshooting and handling customer support issues
- Proficient at utilizing GPS technology
- Excellent conflict resolution and motivational skills
- Proactive with an open and friendly attitude
- Practiced evaluating options and generating solution
- Knowledge of Microsoft Word, Outlook, and Excel
- Paperwork Processing
- Data Collection
- Calm Under Pressure
- Merchandise Orders and Exchanges
- Money handling abilities
- POS Systems and Ordering Platforms
- Staff education and training
- Research
Accomplishments
Videographer covering civic engagement (Roundhouse Community Center, Workshopping sustainability at Pearson College, Coach and mentor to boy's volleyball team.
Timeline
Project Leader / Coordinator
Pacific Cinematheque Movie Theater 09/19 - 01/20
09.2015 - 01.2016
Hotel Leisure Director's Lounge Volunteer
Vancouver International Film Festival09/17 - 09/19
09.2014 - 09.2015
Newsletter Volunteer
United Nations Association 01/13 - 04/13
01.2013 - 04.2013
Physiotherapist Assistant
Adanac Residential Care Housing Society
01.1999 - 01.2004
Courier
Canpar Parcel Delivery Service 08/18 - 07/20
Videographer
Environmental Youth Alliance 03/17 - 08/18
Banquet Captain
BC Place Centerplate 09/2010 - 08/2015
ENGAGEMENT
COMMUNITY
Data Processor
Canadian Cancer Society 01/15 - 01/18
Front Desk Receptionist
Douglas College 09/2016 - 02/2017
Cashier
Chapters Indigo 06/14 - 02/16
Survey Interviewer
Census Canada 06/2011 - 09/2011
Bike Mechanic Assistant
Tandem Bike Café 01/17 - 09/18
Child Life Volunteer
BC Women's And Children's Hospital 01/14 - 09/16
Seniors Outing Volunteer
Villa Cathay Care Home 01/12 - 09/14
3rd Yr. Art History, Economics, Psychology -
Capilano University 09/19 - 05/23
Contemporary Critical Art Theory / Photography Introduction / Graphic Design Introduction -
Emily Carr University 01/22 - Present
Peace And Conflict Studies / Creative Writing Associate Degree -
Langara College 09/16 - 09/18
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