Edward Yepiz
Los Angeles
Summary
Highly motivated individual with a passion for delivering high levels of customer service. Skilled in problem-solving, active listening, and communication, seeking to obtain a position that can best utilize my skills and offer growth.
Overview
17
17
years of professional experience
Work History
Loss Prevention Officer
UCLA Luskin Conference Center
07.2025 - Current
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Generated comprehensive reports documenting of all incidences, delivery's and visitors.
- Supporting audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Attentively monitored property and surrounding areas for signs of threats, or personnel, intervening when necessary.
- Monitor surveillance system (CCTV,motion detectors, access logs) to ensure safety and security throughout property.
Front Desk Agent
The June Hotel
12.2024 - 07.2025
- Assisted with creating reservations over phone, in person, and via email for guests and provided confirmation information.
- Greeted visitors & guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered internal & external telephone calls promptly and appropriately handled needs and expectations.
- Managed strong problem-solving, multitasking, and empathy skills during rapidly changing conditions.
CORE Agent
The Beverly Wilshire A Four Seasons Hotel
04.2012 - 11.2024
- - Guest Experience Management: Ensured a seamless and personalized experience for high-end clientele, anticipating needs and providing tailored recommendations to enhance guest satisfaction.
- - Service Excellence: Delivered exceptional service in accordance with luxury standards, including managing check-in/check-out processes, concierge services, and addressing guest inquiries with professionalism and warmth.
- - Attention to Detail: Maintained a meticulous standard in room preparation, event coordination, and dining experiences, ensuring that every detail aligns with the luxury brand’s expectations.
- - Relationship Building: Fostered strong relationships with guests through attentive service and follow-up communications, resulting in repeat business and positive word-of-mouth referrals.
- - Team Leadership: Trained and mentored team members on luxury service protocols, promoting a culture of excellence and teamwork to enhance overall guest experiences.
- - Problem Solving: Addressed and resolved guest concerns swiftly and effectively, demonstrating a commitment to guest satisfaction and maintaining high service standards.
- - Sales and Upselling: Contributed to revenue growth through proactive upselling of services and amenities, enhancing the overall guest experience while achieving sales targets.
Sales, fitness consultant
Gold’s Gym
02.2009 - 04.2012
- - Personalized Fitness Plans: Developed and implemented tailored fitness programs based on individual client assessments, goals, and fitness levels, promoting overall health and wellness.
- - Client Assessments: Conducted initial fitness assessments, including body composition analysis, strength testing, and cardiovascular fitness evaluations to establish baselines and measure progress.
- - Nutritional Guidance: Provided clients with basic nutritional advice and education to complement fitness regimens, fostering a holistic approach to health and wellness.
- - Motivation and Support: Served as a primary source of motivation and accountability for clients, offering encouragement and support to help them achieve their fitness goals.
- - Group Training: Led group fitness classes and workshops, creating an inclusive and energizing environment that promotes community and teamwork among participants.
- - Progress Monitoring: Regularly tracked client progress through evaluations and feedback, making necessary adjustments to programs to ensure consistent improvement and satisfaction.
- - Safety and Technique: Educated clients on proper exercise techniques and safety protocols to minimize the risk of injury and enhance workout effectiveness.
- - Sales and Client Retention: Assisted in promoting fitness programs and services, achieving sales targets and fostering long-term client relationships for retention and loyalty.
Education
Associate of Science - Engineering Mechanics
Los Angeles Pierce College
Long Beach, CA06-2019
Skills
- Microsoft Office (Excel, PowerPoint, Outlook)
- Time and pipeline management
- Creating and maintaining relations with high level clients
- Ability to anticipate and exceed guest needs
- Personalization of guest & clients experiences
- Fluent in both english & spanish
Timeline
Loss Prevention Officer
UCLA Luskin Conference Center
07.2025 - Current
Front Desk Agent
The June Hotel
12.2024 - 07.2025
CORE Agent
The Beverly Wilshire A Four Seasons Hotel
04.2012 - 11.2024
Sales, fitness consultant
Gold’s Gym
02.2009 - 04.2012
Associate of Science - Engineering Mechanics
Los Angeles Pierce College
Similar Profiles
Stephen WelchStephen Welch
Server at UCLA Luskin Conference CenterServer at UCLA Luskin Conference Center
Dulce BahenaDulce Bahena
Housekeeping at UCLA Conference CenterHousekeeping at UCLA Conference Center
George KolbeGeorge Kolbe
Food Service Worker at Ucla Lake Arrowhead Conference Center And Bruin Woods Family ResortFood Service Worker at Ucla Lake Arrowhead Conference Center And Bruin Woods Family Resort
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro
Nzingha JonesNzingha Jones
School Ambassador at Immaculate Heart High SchoolSchool Ambassador at Immaculate Heart High School