Edward Stad
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
27
27
years of professional experience
Work History
Clubhouse Manager
Grande Cache Golf Course
05.2023 - 10.2024
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Maintained a safe, secure clubhouse environment in compliance with all applicable regulations and best practices for risk management.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Supported membership growth through targeted outreach efforts and exceptional member experiences that encouraged referrals.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Manager
Grande Cache Esso
03.2012 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Procurement Specialist
Alberta Health Services
01.2010 - 03.2012
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
Babysitter
Self-employeed
07.2007 - 12.2009
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
Owner/Operator
SUBWAY®Restaurants
03.1998 - 07.2007
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Operated with safety and skill to avoid accidents and delays.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Niton High School
Niton Junction, AB06-1991
Skills
- Food and beverage management
- Health and safety compliance
- Scheduling and coordination
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Adaptability and flexibility
- Self motivation
- Professionalism
Languages
English
Timeline
Clubhouse Manager
Grande Cache Golf Course
05.2023 - 10.2024
Manager
Grande Cache Esso
03.2012 - 04.2023
Procurement Specialist
Alberta Health Services
01.2010 - 03.2012
Babysitter
Self-employeed
07.2007 - 12.2009
Owner/Operator
SUBWAY®Restaurants
03.1998 - 07.2007
High School Diploma -
Niton High School
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