Edward Romero
Port Coquitlam,BC
Summary
Dynamic Professional Services Sales Consultant with a proven track record at Kodak Canada ULC, excelling in consultative selling and customer relationship management. Successfully drove revenue growth through strategic software solutions and enhanced customer satisfaction. Expert in project management and escalation handling, delivering impactful results in complex sales cycles.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Professional Services Sales Consultant
Kodak Canada ULC
Burnaby, BC
09.2019 - Current
- Engaged with customers on software development professional services sales cycle, for workflow automation creation through software modification.
- Increased customers spend on additional software and services providing options to solve customers’ business issues and to increase the ROI of Kodak software implementations.
- Provide technical expertise in sales presentations and online demonstrations of proposed solutions.
- Gather functional requirements, create RFP estimating cost of delivery.
- Drive professional services revenue by converting RFPs to SOWs.
- Further increase revenue through the sale of Business Analysis and Workflow Analysis services.
- Provided value added software customization sales by engaging with customers at trade shows and conferences.
- Formerly Creo, Inc.
Product Support Specialist
Kodak Canada ULC
Burnaby, BC
09.2010 - 08.2019
- Deal effectively with escalations from customers, remotely and with onsite travel, to resolve or engage the product development team to assist with resolution.
- Manage the escalation to completion, working with the client’s senior management and interfacing with product development to set and meet deadlines for software update and patch creation and installation.
- Tasked providing expert knowledge in Kodak Unified Workflow Software products with a focus on networking, Oracle database, and system hardware.
- Provided Level 3 support to customers, field applications specialists, and remote support specialists.
- Assisting with Azure deployments, provisioning and troubleshooting managed Cloud services.
- Formerly Creo, Inc.
Field Applications Specialist
Kodak Canada ULC
Burnaby, BC
01.2008 - 09.2010
- Performed onsite installation of Dell and HP server hardware and Kodak software for all Prepress Systems products.
- Integrated servers into customer networks (workgroup or domain), configured user accounts and groups, set up sharing and permissions.
- Provided Start-Up Assistance and training on all workflow software during most installations and upgrades.
- Where applicable, demonstrated optional features, and worked with the sales team to finalize installs.
- Formerly Creo, Inc.
Systems Support Specialist
Kodak Canada ULC
Burnaby, BC
07.2003 - 01.2008
- Tasked with providing remote technical support for Creo prepress workflow systems.
- Resolved hardware malfunction and failure, optimized system performance, troubleshoot configuration issues, support and resolve networking and communication issues between clients and servers.
- Achieved a high remote resolution rate on customer issues, liaised with third party hardware manufacturers to ensure prompt support for parts dispatch.
- Answered customer inquiries about software and hardware updates, new releases, anti-virus, and networking issues.
- Formerly Creo, Inc.
Network Administrator
BIV Media Group
Vancouver, BC
05.1999 - 01.2003
- Created and organized workflow and data gathering procedures and policies for BIVContacts Database Division.
- Created database solutions using MS ACCESS to meet various departmental needs.
- Implemented SQL Server install and set up BIVContacts database solution.
- Tasked with pre-sales technical analysis and functional requirements gathering at clients’ sites, developing ROI justification and presentation to clients at sales meetings.
- Designed and implemented network expansion by gathering functional requirements, sourcing and setting up hardware and software on desktops and servers, sourcing and setting up hubs and switches, implemented a network disaster recovery strategy.
- Implemented and maintained security solutions.
- Researched emerging technologies, evaluated technology relevance to business operations, created and presented cost/benefit analysis to senior management.
- Supervised a Help Desk associate who was tasked with user support of hardware and software issues, connectivity problems, and application questions.
- Created a Help Desk Ticket Tracking system using Exchange Public Folders and MS OUTLOOK Tasks to provide users with real time information on the status of their requests.
- Developed reports as per division manager’s specifications using Crystal Enterprise and MS ACCESS.
Systems Administrator
Sinclair Dental Co. Ltd.
North Vancouver, BC
06.1995 - 12.1998
- Responsible for administration and maintenance of a Data General mid-sized server running DG/UX operating system, 40 Windows clients on Local Area Network and 25 users on Wide Area Network.
- Tasked with sourcing and setting up new equipment, providing hardware and software user support, repair or replacement of hardware components, and setup of Windows 95 systems, installation of applications.
- Designed, implemented, and administered a Wide Area Network encompassing branch offices in Winnipeg, Edmonton, Calgary, and Victoria.
- Enabled email access, and database access for remote users.
- Resulted in considerable long-distance communication savings and a reduction in data entry personnel.
- Tasked with evaluating new technology and provide input on technology’s role in the business’ strategic goals.
- Created proposals and made recommendations to the ownership for technology spending.
Customer Service/Inside Sales Rep
Dentsply Canada Ltd.
Toronto, ON
02.1989 - 03.1995
- Designed and implemented a customer loyalty program tracking database using Rbase, entered submitted invoices, provided reports to salespeople and management.
- Created and administered a direct marketing/telesales program from the results of the customer loyalty database.
- Met and exceeded my assigned goal of $200,000 a year in sales.
Education
High School Diploma -
Midland Ave Collegiate
Scarborough, ON06-1987
Skills
- Consultative selling
- Customer relationship management
- Customer satisfaction and loyalty
- Escalation handling
- Team collaboration
- Project management
- Collaborative problem solving
Certification
- Google Project Management Professional Certificate, 2023
- AWS Solutions Architect Associate, In progress, 03/24
Languages
Spanish
Professional
Timeline
Professional Services Sales Consultant
Kodak Canada ULC
09.2019 - Current
Product Support Specialist
Kodak Canada ULC
09.2010 - 08.2019
Field Applications Specialist
Kodak Canada ULC
01.2008 - 09.2010
Systems Support Specialist
Kodak Canada ULC
07.2003 - 01.2008
Network Administrator
BIV Media Group
05.1999 - 01.2003
Systems Administrator
Sinclair Dental Co. Ltd.
06.1995 - 12.1998
Customer Service/Inside Sales Rep
Dentsply Canada Ltd.
02.1989 - 03.1995
High School Diploma -
Midland Ave Collegiate