Edward Nwankwo
North York,ON
Summary
Proven sales and customer service expert from Telus Communications, adept in relationship selling and sales strategy development. Excelled in enhancing client satisfaction and boosting sales through effective negotiation and customer engagement. Achieved significant repeat business by leveraging strong relationship-building skills and strategic sales management, demonstrating a consistent track record of exceeding sales goals.
Overview
4
4
years of professional experience
Work History
Salesperson
Rogers Communications
01.2023 - 12.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Customer Service Representative
Home Depot
01.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Cibc
01.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Sales Representative
Telus Communications
03.2020 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
Bachelor Of Engineering - Engineering
Micheal Okpara University Of Agriculture
Umudike Nigeria 06.2017
Skills
- Customer Relationship Building
- Customer Engagement
- Networking
- Sales process
- Sales strategy development
- Sales management
- Negotiation
- Sales Presentations
- Product description
- Complaint Handling
- Relationship selling
- Cold-calling
- Customer Relations
- Customer Service
- Client Service
Languages
English
Full Professional
Timeline
Salesperson
Rogers Communications
01.2023 - 12.2023
Customer Service Representative
Home Depot
01.2021 - 12.2022
Sales Representative
Telus Communications
03.2020 - 01.2021
Customer Service Representative
Cibc
01.2020 - 09.2021
Bachelor Of Engineering - Engineering
Micheal Okpara University Of Agriculture
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