Summary
Overview
Work History
Education
Skills
Timeline
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Edward Nkansah

Brandon,MB

Summary

Adept at fostering efficient workflows and enhancing customer satisfaction, I leveraged strong organization and active listening skills at Prairie Mountain Health and other roles. Achieved minimal downtime and high retention rates, demonstrating critical thinking and problem-solving abilities. Excelled in maintaining workplace cleanliness and data accuracy, contributing to positive, results-driven environments.

Overview

6
6
years of professional experience

Work History

Laundry Attendant

Prairie Mountain Health
01.2023 - Current
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Maintained safety practices at all times to protect personnel and laundry loads.

Ward Clerk

Komfo Anokye Teaching Hospital
03.2020 - 10.2022
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.

Customer Service Representative

Intercity STC Coaches
05.2018 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Arts - Social Work

Brandon University
Brandon, MB
12.2023

Bachelor of Science - Physiotherapy And Sports Science

Kwame Nkrumah University Of Science And Technology
Kumasi Ghana
09.2022

Skills

  • Workplace Cleanliness
  • Strong Organization
  • Task Delegation
  • Data Entry
  • Healthcare experience
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Laundry Attendant

Prairie Mountain Health
01.2023 - Current

Ward Clerk

Komfo Anokye Teaching Hospital
03.2020 - 10.2022

Customer Service Representative

Intercity STC Coaches
05.2018 - 01.2020

Bachelor of Arts - Social Work

Brandon University

Bachelor of Science - Physiotherapy And Sports Science

Kwame Nkrumah University Of Science And Technology

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Edward Nkansah