Edward Mora
West Covina
Summary
Dynamic appointment setter with proven success at Century 21, excelling in outbound cold calling and pipeline management. Cultivated strong client relationships through strategic outreach, enhancing customer engagement and satisfaction. Adept at CRM management, I leverage clear communication to drive results and achieve sales goals.
Overview
6
6
years of professional experience
Work History
Appointment Setter
Century 21
03.2023 - Current
- Scheduled and confirmed appointments and meetings for senior management team.
- Set appointments with salespeople and potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Completed daily cold calling and outreach to build sales pipeline.
Door-to-Door Sales Representative
Luxor Energy
01.2020 - 01.2023
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Completed follow up appointments or calls each week to connect with warm leads.
Education
Associate of Arts - Business Administration
ELAC
Los Angeles, CA11-2025
Skills
- Outbound cold calling
- Email Prospecting
- Pipeline Management
- Crm Management (MLS)
- Lead Qualifications
- Appointment Setting and Calender Management
- Goal oriented
- Clear communication
- Customer service
- Coachability
Languages
Spanish
Native or Bilingual
Timeline
Appointment Setter
Century 21
03.2023 - Current
Door-to-Door Sales Representative
Luxor Energy
01.2020 - 01.2023
Associate of Arts - Business Administration
ELAC
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