Edward Mendez
Martinez
Summary
Customer-oriented Store Manager offering 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
Work History
Sales Representative
Skyline Security Management Inc.
05.2016 - Current
- Prepared sales contracts
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Identified prospects' needs and developed appropriate responses along with information on fitting products and services
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Researched potential clients and markets to prepare for appointments
- Provided sales consultations on functional and stylistic benefits of each custom product.
Store Manager
Big Lots Stores, Inc.
08.2021 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
- Established customer service standards and monitored staff compliance
- Organized promotional events to increase product awareness
- Resolved customer complaints in a timely manner
- Recruited, trained and supervised new employees
- Ensured compliance with safety regulations and company policies
- Analyzed financial data to identify areas of improvement
- Maintained accurate records of employee performance reviews
- Created weekly work schedules for store personnel
- Performed regular price checks to ensure competitive pricing
- Assessed operational efficiency of the store's departments
- Prepared monthly reports on sales figures, expenses, profits
- Monitored employee performance and identified performance gaps for corrective action
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Updated and maintained store signage and displays
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Assistant Manager of Merchandise Operations
JCPenney
10.2019 - 08.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed budget implementations, employee reviews, training, and schedules
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Developed and implemented daily operations plans such as execution goals, employee assignments and promotional strategies
- Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings
- Facilitated training for associates through daily coaching and regular performance appraisals
- Initiated timely response to emails, voicemails and written correspondence
- Monitored metrics and marketing investments to assess performance and implement continuous improvements
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Inventory Control Manager
Living Spaces Furniture
07.2019 - 10.2019
- Assisted management staff with maintaining budget and schedule controls by managing projects in smooth and efficient manner
- Inventoried warehouse stock on monthly, quarterly and annual basis
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows
- Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
- Worked with managers, supervisors and team members to understand supply needs and bring levels within desired tolerances.
Asset Protection Manager
JCPenney
01.2018 - 06.2019
- Built cross-functional relationships with other retail partners to reduce shrink
- Reduced shrinkage costs through support and ongoing maintenance of surveillance processes
- Mitigated risk and oversaw internal and external shoplifter apprehensions
- Achieved increase in security by influencing associates to highly engage with customer service and safety protocols
- Controlled reduction of loss inventory by influencing and controlling operational standards
- Participated in securing special projects to control organized retail theft activity
- Supervised and participated in report writing for internal and external crime, burglary and other theft incidents
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
- Collaborated with law enforcement to report crime and suspicious activity
- Monitored paperwork procedures to prevent error-related losses
- Performed thorough cash audits and deposit investigations
- Installed and maintained covert security equipment
- Reduced shrink by $500,000 by influencing store culture, mitigating external and internal theft and by remaining attentive to operational procedures
- Lead 15 internal cases and was top in the District and top ten in the company.
Asset Protection Manger
Macy's, Inc
10.2014 - 08.2016
- Assisted in sustaining store operations by employing asset protection and safety programs including fraud mitigation
- Developed an effective partnerships with managers and store associates to help curtail losses from accidents, crime and other reasons
- Improved leadership and performance in partnership with human resources, while participating in proactive activities such as training staff and discussing asset protection, fraud and safety awareness
- Conducted investigations and interviews in cooperation with human resources and upper management; performed surveillance and safety audits to identify areas of potential theft, performed corresponding measures for prevention and theft detection; investigated and prevented customer and employee accidents and determine accident causes and apply appropriate preventative measures for stores and departments
- Conduct and lead regularly scheduled team meetings
- Responsible for time keeping and time card verification with submission to payroll
- Awarded 'Executive of the Spring Season' for the district in 2015
- District Executive of the Month for: Dec 2014, Jan 2015 and Dec 2015
- Lead 57 internal cases from Nov 2014 to October 2016
- Lead 13 major cases over $1,000.
Education
Bachelor of Science Business Administration -
California State University East Bay
Hayward, CA01.2009
Skills
- Leadership
- People-oriented
- Strong work ethic
- Wicklander-Zulawski Certified
- Staff training and development
- Store operations oversight
- Outstanding interpersonal skills
- Customer service-oriented
- Goal-oriented
- Skilled problem solver
- Motivated team player
Timeline
Store Manager
Big Lots Stores, Inc.
08.2021 - 04.2024
Assistant Manager of Merchandise Operations
JCPenney
10.2019 - 08.2021
Inventory Control Manager
Living Spaces Furniture
07.2019 - 10.2019
Asset Protection Manager
JCPenney
01.2018 - 06.2019
Sales Representative
Skyline Security Management Inc.
05.2016 - Current
Asset Protection Manger
Macy's, Inc
10.2014 - 08.2016
Bachelor of Science Business Administration -
California State University East Bay
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