Edward Manzo
Newport Beach
Summary
To secure a challenging and responsible position that will allow me to utilize my customer service skills in providing the best service and create unparalleled living experience.
Overview
12
12
years of professional experience
Work History
Service Manager II
ICAC- Baywood- Newport Beach- Unit Count: 556
06.2023 - Current
- Subject Matter Expert in training facilitation for the company.(Plumbing, HVAC, Appliances, Electrical, Lighting, Drywall)
- ACM project (Acoustic Ceiling Material) removal of popcorn ceilings in units.
- Manage proper inventory of supplies/ inventory for all maintenance shops.
- Manage Remediations interior/exterior including incident report creation.
- Manage CaPex projects for property renovations.
- Conduct Safety Huddle with full team & upload it for proper documentation.
- Performed pre-move out and move out inspections of units.
- Develop clear expectations and standards for the service team.
- Salesforce dashboard management for work order assignments.
- Team support hands on and motivational support
- Manage Budget Variance Report (P&L)
- Capital Budget Planning for property improvements.
- Manage Salesforce and Make Ready turnboard for proper scheduling and assignment.
- Quality inspections of inhouse performed turn units.
- Vendor quality inspections
- Lender & Radon inspections
- Answer Automation 2.0 pilot for after hour on-call emergencies.
- Field Service application for maintenance request completion.
- Mechanical, Electrical, and Plumbing (MEP) building systems.
Service Manager
ICAC- Rancho Monterey- Tustin- Unit Count: 436
08.2021 - 06.2023
- Training for the Tustin submarket for associate development
- Manage proper inventory of supplies/ inventory
- Manage Remediations
- Manage CaPex projects
- Conduct Safety Huddle with full team
- Performed pre-move out and move out inspections
- Develop clear expectations and standards for service team
- Set expectations with community needs and necessities
- Team support hands on and motivational support
- Manage Budget Variance Report (P&L)
- Manage Corrigo and turnboard for proper scheduling and assignment
- Quality inspections
- Vendor quality inspections
- Smart Belt roll out
Service Manager
ICAC- Newport Bluffs- Newport Beach
09.2018 - 08.2021
- Conduct Safety Huddle with full team
- Manage proper inventory of supplies/ inventory
- Manage high volume of remediations
- Supported Sr. Service Manager in CaPex projects
- Develop clear expectations and standards for service team
- Performed pre-move out and move out inspections
- Manage Corrigo and turnboard for proper scheduling and assignment
- Set expectations with community needs and necessities
- Garden walk, podium and townhome experience
- Team support hands on and motivational support
- Manage Budget Variance Report (P&L)
- Supported in FM Global and QAS walk
- Generator and Sump pump PM
- Manage building mechanicals.
- Unit Count: 1052
Assistant Service Manager
ICAC- Murano- Irvine
04.2017 - 09.2018
- Manage Sap & create PO’s
- Perform Safety Huddles with team
- Perform PMOI and MO inspections
- Team support and troubleshooting skills
- Scheduling of turnovers and vendor communication
- Supported in Ray Wirta walk
- Unit Count: 628
Service Technician
ICAC- Parkwest- Irvine
04.2016 - 04.2017
- Unit Count: 880
Service Technician
ICAC- Turtle Rock Vista- Irvine
09.2015 - 04.2016
- Unit Count: 252
Porter
ICAC- Serrano- Irvine
10.2014 - 09.2015
- Unit Count: 756
Porter
ICAC- Deerfield- Irvine
06.2013 - 10.2014
- Unit Count: 288
Education
Project Management Professional - undefined
UCI
01.2023
High School - undefined
Godinez Fundamental
01.2012
Skills
- Salesforce Certified Administrator
- Bilingual: English and Spanish
- EPA Certification- Type 2
- Proficient in several applications:
- SAP
- Tableau
- Corrigo
- Onesite
- Salesforce
- VIVO Reports
- Hot Work Permit
- Rebuild Form Approval
- Building Reports
- Kastle
- Field Service
- Brivo
Awards
2019- At Our Core Value Award- Leadership, 2020- Completed AOC challenge, 2025- At Our Core Value Award- Leadership
Timeline
Service Manager II
ICAC- Baywood- Newport Beach- Unit Count: 556
06.2023 - Current
Service Manager
ICAC- Rancho Monterey- Tustin- Unit Count: 436
08.2021 - 06.2023
Service Manager
ICAC- Newport Bluffs- Newport Beach
09.2018 - 08.2021
Assistant Service Manager
ICAC- Murano- Irvine
04.2017 - 09.2018
Service Technician
ICAC- Parkwest- Irvine
04.2016 - 04.2017
Service Technician
ICAC- Turtle Rock Vista- Irvine
09.2015 - 04.2016
Porter
ICAC- Serrano- Irvine
10.2014 - 09.2015
Porter
ICAC- Deerfield- Irvine
06.2013 - 10.2014
Project Management Professional - undefined
UCI
High School - undefined
Godinez Fundamental
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