Ted Lyman

Strong collaborator engaging stakeholders across the business, including leadership teams, sales and marketing, customer success, solution designers and developers, to ensure business goals were met and rapid solution adoption.

● Engaged with business owners to develop user personas, understand and capture end user requirements
● Managed product roadmap aligned with strategic direction, and to define clear product development goals and metrics.
● Set milestones and criteria for product development as a means to measure progress
● Created epics and user stories within Jira detailing required product features and development priorities.
● Led and thrived within a fast-paced, high performing scrum team to deliver product improvements on a regular cadence.
● When acting as a scrum master, coached teams through Sprint ceremonies including daily standups, backlog grooming, sprint planning, bi-weekly sprint reviews, and retrospectives.
● Provided stakeholders with regular updates on project milestones, deadlines, and progress reports.
● Maintained positive relations with TPIA portal providers to build strong partnerships.

● Used critical thinking to break down problems, evaluate solutions and take remedial actions following network/hydro outages
● Improved efficiency and effectiveness of performance and management of processes across departments.
● Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
● Created and managed plans, timelines and budgets.
● Gathered and analyzed large amounts of performance data to determine opportunities to avoid future customer outages and improve Net Promoter Score (NPS).
● Reputation developed for the creation and review of thorough process documentation.
● Responded rapidly to market shifts to make changes to corporate processes.

• Managed technical team of 8 responsible for training, development and course delivery for new field service technicians
• Analyzed evolving training requirements and made adjustments to the 8-week training program
• Scheduled courses and managed field competency verifications of technical installations for compliance to standards
• Managed and completed technical field inspections to evaluate craftsmanship

• Led installation and services team of 9 technicians, scheduling installations for multiple dwelling units
• Maintained high customer satisfaction through enthusiastic service