Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Edward Laslo

Coquitlam,BC

Summary

Retail Store Manager at Tom Lee Music with a proven track record of exceeding sales goals and enhancing customer experiences. Skilled in inventory control and employee coaching, I leverage my extensive knowledge of musical equipment to drive store profitability while fostering a collaborative team environment. Committed to delivering exceptional customer service and optimizing retail operations.

Professional Guitars/Musician since 1990 - Present

I've played for 27 years in just two bands. I believe in commitment and dedication as two important attributes in order to succeed.

For the past 15 years I've had the honour to play with Vancouver's number one corporate band - the Famous Players Band.

Playing in Vancouver's best venues and hotels and performing for hundreds of clients.

Overview

35
35
years of professional experience

Work History

Retail Store Manager

Tom Lee Music
12.2003 - Current
  • Number one goal was to maximize store profit.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Professional Touring Musician

Cinderella Rockafella Band
04.1990 - 06.2002
  • Based in Vancouver, we would fly to various countries and play for a minimum 3 month contract with sometimes an option to extend.
  • Countries and places such as Guam, Hawai, Taipei, Hong Kong, China, Thailand, Singapore, Jakarta, Bahrain, Dubai, etc became our home away from home as we would be away 10 months or so a year.
  • Most contracts required 4 sets, 6 nights a week.
  • Demonstrated professionalism by arriving punctually for soundchecks and shows.
  • Would constantly learn new songs and keep the momentum within the band moving forward.
  • Fostered a supportive environment within the band by openly communicating ideas, addressing concerns promptly, and actively contributing to group decision-making processes.
  • Developed tailored setlists for diverse venues, ensuring optimal audience satisfaction and connection with the music.

Education

High School Diploma -

Mission Senior Secondary
Mission, BC

Skills

  • Customer Service
  • Strong multi-tasking
  • Problem-solving
  • Retail operations
  • Extensive knowledge of musical equipment with guitars being my main expertise
  • Loyalty
  • Commitment
  • The ability to work with others
  • Professional Guitarist/Teacher/Musician

Accomplishments

  • Promoted to Store Manager at North Vancouver location after only 7 months in August 2003
  • Promoted to Guitar Department Manager at the Vancouver store in September 2008
  • Promoted to Assistant Store Manager in April 2017
  • Promoted to Store Manager in October 2021
  • Played a gig on the USS Kitty Hawk aircraft carrier for 5,000 personal in the Persian Gulf while they ran sorties in Iraq in 1998.
  • Also played a gig on the USS Abraham Lincoln aircraft carrier in 1999 in the same region.
  • Becoming a father at 47 years old

Languages

English

Interests

  • Love playing guitar and listening to music,
  • Ancient History - I once climbed the Great Pyramid of Giza September 2001and have seen several ancient sites
  • Working out at the gym
  • Hiking and enjoying nature
  • Kayaking
  • Travel

Timeline

Retail Store Manager

Tom Lee Music
12.2003 - Current

Professional Touring Musician

Cinderella Rockafella Band
04.1990 - 06.2002

High School Diploma -

Mission Senior Secondary

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Edward Laslo