Edward Hoang
Edmonton,AB
Summary
Driven professional with a proven track record in customer engagement and sales expertise, notably at Miniso. Skilled in point of sale operation and merchandising, adept at enhancing customer satisfaction and streamlining operations. Demonstrated ability to exceed sales goals through effective communication and upselling techniques, contributing to significant business growth.
Overview
7
7
years of professional experience
Work History
Server
Vietmama
Vancouver, British Columbia
08.2023 - 08.2024
- Garnished dishes and beverages to serve visually appealing menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Shop Helper
Mochido
Vancouver, British Columbia
04.2022 - 04.2023
- Followed all safety and security procedures to minimize risks.
- Performed daily opening and closing duties such as counting money and securing premises.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Assisted customers with product selection, pricing, and ordering processes.
- Ensured compliance with safety regulations when handling heavy items or sharp objects.
- Handled customer phone calls, providing product information and stock availability.
Sales Associate
Miniso
Vancouver, British Columbia
11.2017 - 03.2020
- Computed purchases and received and processed cash or credit payment.
- Handled returns and exchanges according to company policies.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Processed transactions using a point-of-sale system.
- Assessed customer needs to provide assistance and information on product features.
Education
Bachelor of Arts - Graphic And Digital Design
LaSalle College Vancouver
Vancouver, BC04-2023
Skills
- Customer engagement
- Sales expertise
- Written and oral communication skills
- Upselling
- Point of sale operation
- Merchandising
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Server
Vietmama
08.2023 - 08.2024
Shop Helper
Mochido
04.2022 - 04.2023
Sales Associate
Miniso
11.2017 - 03.2020
Bachelor of Arts - Graphic And Digital Design
LaSalle College Vancouver
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