Edward Gonzales
San Bernardino
Summary
Dedicated Lead Mechanic with extensive hands-on experience in mechanical/electrical maintenance, troubleshooting, equipment repair, industrial automation (PLC, SCADA, HMI, networking), and team leadership in high-volume retail distribution and field service environments. Up to date with OSHA, NEC (National Electrical Code), and NFPA standards for workplace safety, electrical installations, and equipment maintenance. Proven ability to supervise teams, allocate work, audit performance, track reliability metrics (wrench time, MTTR, MTBF), and drive accountability to minimize downtime. Strong foundation in appliance diagnostics, customer service, and independent field repairs. Seeking to leverage technical expertise and leadership as an Amazon Reliability Maintenance Engineering (RME) Technician to support automated material handling systems and reliable fulfillment center operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Mechanic/Tech 3
Burlington Coat Factory
Redlands
11.2021 - Current
- Lead and supervise a team of 6 direct-report mechanics in daily maintenance operations for facility equipment, including conveyors, material handling systems, HVAC, dock equipment, and retail support machinery, ensuring 99%+ uptime during peak retail periods.
- Allocate and assign daily work tasks, including reactive repairs, preventive maintenance routines, and predictive inspections, to optimize team productivity and respond effectively to operational needs in a fast-paced environment.
- Audit team members’ work quality, safety compliance, and completion accuracy; hold mechanics accountable for performance standards, providing feedback, corrective action, and coaching to maintain high standards and continuous improvement.
- Generate and analyze weekly performance reports on wrench time (hands-on productive maintenance time) for each mechanic, identifying opportunities to increase tool-in-hand efficiency and reduce non-value-added activities.
- Produce weekly MTTR (Mean Time To Repair) and MTBF (Mean Time Between Failures) reports to track equipment reliability, downtime trends, and repair efficiency; use data insights to prioritize preventive measures, reduce breakdowns, and improve overall asset performance.
- Leverage strong computer background and utilize SCADA systems and Human Machine Interfaces (HMI) for advanced troubleshooting and diagnostics of automated equipment and control systems, enabling faster identification and resolution of operational issues.
- Apply solid PLC experience and understanding to troubleshoot, diagnose, and resolve programmable logic controller-related problems in material handling and facility automation systems, ensuring seamless integration and minimal disruption.
- Utilize networking skills to quickly identify, isolate, and resolve network connectivity and communication issues (e.g., Ethernet-based systems, device communication failures), supporting reliable data flow and system performance in a connected environment.
- Perform preventive and predictive maintenance on mechanical and electrical systems, identifying potential issues early to extend equipment life and minimize unplanned downtime.
- Troubleshoot and repair complex mechanical problems, including belts, motors, rollers, bearings, pneumatic/hydraulic systems, and basic electrical components (e.g., relays, sensors, wiring).
- Enforce safety protocols, including lockout/tagout (LOTO) procedures, PPE usage, and hazard identification, resulting in zero lost-time incidents in assigned areas.
- Coordinate with operations teams to schedule maintenance during downtime windows, minimizing impact on store/distribution productivity.
- Document maintenance activities, parts usage, and work orders using maintenance tracking systems to support continuous improvement and compliance.
- Mentor and train junior mechanics on best practices, tool usage, and troubleshooting techniques, improving team efficiency and skill development.
- Manage inventory of spare parts and tools to ensure quick response to repairs in a fast-paced environment.
Field Service Application Technician
Sears Home Services
Orange County
02.2017 - 09.2021
- Traveled to customer homes daily to diagnose and repair a wide range of major household appliances, including refrigerators, washers, dryers, dishwashers, ranges, ovens, microwaves, and other home equipment, ensuring high-quality, timely fixes with minimal callbacks.
- Performed detailed troubleshooting of mechanical, electrical, and refrigeration systems using diagnostic tools, multimeters, test equipment, and service manuals to identify root causes of failures efficiently.
- Executed precise repairs on components such as motors, compressors, valves, thermostats, wiring, controls, and seals, while adhering to manufacturer specifications and safety standards.
- Provided exceptional customer service by explaining issues clearly, offering repair options, recommending preventive maintenance, and delivering a positive in-home experience to build trust and satisfaction.
- Maintained organized service vehicles with necessary parts, tools, and inventory; managed daily routes, scheduling, and documentation via mobile apps or systems for accurate record-keeping and billing.
- Followed all company safety protocols, including proper handling of refrigerants (if applicable), electrical hazards, and lifting heavy appliances (up to 100+ lbs with assistance).
- Achieved performance goals related to productivity, first-time fix rates, and customer feedback in a fast-paced, independent field environment.
- Collaborated with dispatch and parts teams to source components quickly and minimize downtime for customers.
Education
High school graduate -
Sierra High School
Skills
- Mechanical Troubleshooting & Repair
- Preventive & Predictive Maintenance
- Material Handling Equipment (Conveyors, Belts, Motors, Rollers)
- Pneumatic & Hydraulic Systems
- Basic Electrical Knowledge (Relays, Sensors, Photo-eyes, Wiring)
- PLC Troubleshooting, Understanding & Diagnostics
- SCADA & HMI Utilization for Troubleshooting
- Industrial Networking & Rapid Issue Resolution (Ethernet/IP, Device Communication)
- Appliance Repair & Diagnostics (Refrigerators, Washers, Dryers, Dishwashers, Ranges)
- Compliance with OSHA, NEC, and NFPA Standards
- Lockout/Tagout (LOTO) & Safety Compliance
- Team Leadership, Supervision & Mentoring (6 Direct Reports)
- Work Allocation & Performance Auditing/Accountability
- Maintenance Metrics Reporting (Wrench Time, MTTR, MTBF)
- Work Order Documentation & CMMS Usage
- Customer Service in Field/High-Volume Environments
- Proficient in Microsoft Office (for reporting and data analysis)
- Ability to Lift 50 lbs & Work Flexible Shifts (including nights/weekends)
Certification
- Lockout/Tagout (LOTO) Certified, 06/01/26
- Dematic University (Conveyor repair and maintenance), 06/01/23
- Forklift Certification, 06/01/23
- OSHA Safety Training (30 hour), 06/01/21
- EPA sec. 608 (Certification), 06/01/20
Additional Information
Willing to work flexible schedules, including nights, weekends, and holidays, as required in Amazon fulfillment centers., Strong commitment to safety-first culture, data-driven decision-making, continuous improvement, automation reliability, and customer-focused service.
Timeline
Lead Mechanic/Tech 3
Burlington Coat Factory
11.2021 - Current
Field Service Application Technician
Sears Home Services
02.2017 - 09.2021
High school graduate -
Sierra High School