Edward D'Agostino
New Westminster,BC
Summary
Energetic and person-focused professional with seasoned experience in hospitality, customer service, and fast-paced environments. Adept at delivering exceptional service, managing high-volume interactions, and maintaining safety protocols. Skilled in storytelling, event hosting, and delivering personalized guest experiences. Committed to ensuring a welcoming and safe environment, with a strong passion for providing memorable moments for guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
BC Place
Vancouver, British Columbia
05.2024 - Current
- Provide fast-paced, high-quality service for large venue events with thousands of attendees.
- Mix and serve beverages, ensuring a positive guest experience, while managing customer inquiries and concerns.
- Operate POS systems, restock inventory, and maintain cleanliness and safety standards.
- Collaborate with team members to ensure efficient service and delivery of guests' needs.
Operations Lead
Herbal Dispatch
Richmond, British Columbia
01.2023 - Current
- Direct team operations to ensure adherence to compliance and quality benchmarks.
- Resolve operational issues in picking, packing, and shipping.
- Process customer orders, and create systems to ensure timely, accurate order fulfillment.
- Moving, storing, and labeling large quantities of products and supplies.
- Streamline inventory processes to enhance operational efficiency.
Customer Service Attendant
BC Ferries
Victoria, British Columbia
01.2022 - 12.2022
- Ensured the safety and comfort of passengers by following emergency preparedness procedures and daily ship maintenance tasks.
- Assisted with food preparation, service, and cleaning duties, while maintaining a high level of courtesy and professionalism.
- Worked across diverse roles, including galley cook, food prep, and general passenger assistance, ensuring a positive and safe onboard environment.
Valet & Door Attendant
Kimpton Hotels
Seattle, WA
01.2015 - 12.2015
- Greeted guests and provided exceptional customer service as the first point of contact at a boutique hotel.
- Managed guest luggage, transportation coordination, and special requests, ensuring a seamless experience for visitors.
- Worked with hotel staff to ensure prompt and efficient service.
Server
McMenamin's Brewpubs
Seattle, WA
01.2014 - 12.2014
- Delivered high-quality food and beverage service in a high-traffic, customer-centric environment.
- Provided information, recommendations, and efficient service to guests, ensuring a pleasant dining experience.
- Handled POS systems, prepared food, and maintained cleanliness to uphold restaurant standards.
Bartender
Chuck's Hop Shop
Seattle, WA
01.2011 - 12.2014
- Co-created and branded a popular bottle shop and taphouse, building a strong community identity.
- Delivered exceptional product knowledge and service, ensuring customer satisfaction, and repeat business.
- Managed events, liaised with vendors, and maintained a safe and welcoming environment for guests.
Breakfast Cook
Laurier Lounge
Calgary, Alberta
01.2012 - 02.2013
- Worked in a fast-paced, high-end kitchen under celebrity chef Ryan O'Flynn, contributing to the success of the weekend brunch service.
- Assisted in food preparation, cooking, and maintaining cleanliness in the kitchen, while managing multiple orders.
- Adapted to a demanding environment, learning, and developing skills in luxury dining.
Education
Some College (No Degree) - Primatology
University of Calgary
Calgary, ABAssociate of Arts - Anthropology
North Seattle College
Seattle, WA12-2012
Media Arts And Design Certification - Film And Video Production
Cuyahoga County College
Cleveland, OH12-2009
Skills
- Exceptional Guest Service
- Performance Artist
- Luxury and Fine-Dining Experience
- Safety Protocol Adherence
- High-Volume Event Management
- Inventory & Stock Management
- Effective Communication & Interpersonal Skills
- Emotional Resiliency & Physical Endurance
- Team Collaboration and Leadership
- Multitasking in High-Pressure Environments
Certification
- Occupational First Aid 1 Date Achieved: 02/25/2023
- Serving it Right Date Achieved: 06/28/2022
- Passenger Safety Management - Transport Canada Date Achieved: 05/31/2022
- FoodSafe 1 Date Achieved: 05/25/2022
References
References available upon request.
Timeline
Bartender
BC Place
05.2024 - Current
Operations Lead
Herbal Dispatch
01.2023 - Current
Customer Service Attendant
BC Ferries
01.2022 - 12.2022
Valet & Door Attendant
Kimpton Hotels
01.2015 - 12.2015
Server
McMenamin's Brewpubs
01.2014 - 12.2014
Breakfast Cook
Laurier Lounge
01.2012 - 02.2013
Bartender
Chuck's Hop Shop
01.2011 - 12.2014
Some College (No Degree) - Primatology
University of Calgary
Associate of Arts - Anthropology
North Seattle College
Media Arts And Design Certification - Film And Video Production
Cuyahoga County College
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