EDWARD CHEROBEN
LONDON
Summary
Experienced and dedicated system administrator with over 10 years of expertise in managing and optimizing IT infrastructures for businesses. Skilled in network management, virtualization technologies, cloud services, and data backup solutions. Proven ability to enhance system security, reduce downtime, and deliver prompt solutions for complex technical challenges. Possess a strong technical background in Cisco networking, VMware ESXi, Microsoft Azure, Office 365, and Veeam backup, with a focus on maintaining seamless operations and maximizing system performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Level 2 Technician
Fencecore
10.2022 - 07.2023
- Troubleshoot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Assistant System Administrator
Aisin Canada
01.2019 - 10.2022
- Provide level response for users requiring assistance with IT issues and problems
- Define application problem by conferring with users; evaluating procedures and processes
- Response and track requests for technical assistance by use of SharePoint ticketing system
- Ensure operation by training client personnel; providing support
- Track changes for issuance, maintenance and termination of user profiles in Active directory
- Offer support in server administration and configuration
- Virtual machine administration
- Troubleshooting and configuring layer 3 Network devices
- Managed onboarding and offboarding of employees.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
General Labour
Aisin Canada
09.2018 - 12.2018
- Touch sensor assembly
- Power Back Door motor assembly
- Train new members
ICT Manager
The Starbucks Hotel
01.2015 - 01.2017
- Eldoret
- Aturukan Hotel- Kitale
HEAD OF ICT
Sirikwa
01.2014
- Hotel-Eldoret
- Hotel Baron-Eldoret
- Highlands valuers-Eldoret Roles
- Oversaw local IT infrastructure including networking, storage, and security and desktops
- Designed and maintained websites
- Provided technical assistance and support
- Installation and hardware repair, -DATA TO INFORMATION COLLEGE
Test Center administrator
Pearson VUE
- ICDL and IBT Toefl)
- Maintain and update school database
- Coordinate ICT Training
- Network installation and maintenance
- Repair and serviced institution computers
System Administrator
Aisin Canada
07.2023 - Current
- Manage and administer network infrastructure, including switches, firewalls, and wireless networks, supporting users.
- Configure and maintain virtual environments on VMware ESXi, ensuring high availability and performance of virtual machines.
- Implement and manage backup and disaster recovery solutions using Veeam, safeguarding critical data and minimizing downtime.
- Administer Microsoft Office 365 and Azure environments, including user provisioning, email management, and cloud storage.
- Conduct system monitoring and performance tuning to identify and address potential issues before impacting operations.
- Provide technical support and troubleshooting for hardware, software, and network issues, resolving user tickets within reasonable timeframe.
- Implement and maintain robust security protocols, including firewall rules, virus protection, and spam prevention measures.
Education
PGD Software and Information Systems Testing -
Fanshawe College
London, ON08.2018
CCNA, Cisco Certified Network Associate -
Data To Information College
Eldoret,kenya2015
A+, Computer Hardware And Software - Computer Hardware and software
Data To Information College
Eldoret,Kenya2015
Certification -
Data To Information College
Eldoret,Kenya2012
ICDL -
Computer Pride
Nairobi,Kenya2010
BSC. COMPUTER SCIENCE - undefined
University of Nairobi
2009
Skills
Technical Skills
Network Administration:
- Cisco Switch Configuration (Switching)
- Firewall Configuration and Management
- LAN/WAN Design and Optimization
- Wireless Network Deployment and Management (WLAN)
- Mobile Device Management (MDM)
Virtualization & Cloud Technologies:
- VMware ESXi Configuration and Management
- Microsoft Azure Infrastructure
- Virtualized Environments Maintenance (vCenter)
System Administration:
- Microsoft Office 365 Administration
- System Administration & Troubleshooting
- Veeam Backup and Replication
- SharePoint Configuration and Support
- Active Directory Management
Security & Data Protection:
- Spam Filtering and Prevention
- Virus and Malware Protection
- Data Backup and Recovery Solutions (including Veeam)
- Remote Monitoring and Support
Technical Support & Diagnostics:
- Remote IT Support for Users and Devices
- Hardware & Software Troubleshooting and Repair
- Computer System Diagnostics Software Utilization
- Technical Assistance for End Users
- Microsoft Office Suite Support
Certification
Cisco Certified Network Associate (Routing and Switching)
Microsoft Certified Solutions Expert
CompTIA A+
Software Systems and Information Testing
International Computer Driving License (ICDL)
Timeline
System Administrator
Aisin Canada
07.2023 - Current
IT Support Level 2 Technician
Fencecore
10.2022 - 07.2023
Assistant System Administrator
Aisin Canada
01.2019 - 10.2022
General Labour
Aisin Canada
09.2018 - 12.2018
ICT Manager
The Starbucks Hotel
01.2015 - 01.2017
HEAD OF ICT
Sirikwa
01.2014
Test Center administrator
Pearson VUE
PGD Software and Information Systems Testing -
Fanshawe College
CCNA, Cisco Certified Network Associate -
Data To Information College
A+, Computer Hardware And Software - Computer Hardware and software
Data To Information College
Certification -
Data To Information College
ICDL -
Computer Pride
BSC. COMPUTER SCIENCE - undefined
University of Nairobi
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