Summary
Overview
Work History
Education
Skills
Accolades
Affiliations
Certification
References
Timeline
Generic

Edward Charles Yerex

Edmonton,Canada

Summary

Dynamic Home Appliance Sales Associate with extensive experience at Lowe's Canada, excelling in customer relationship management and inventory oversight. Proven ability to enhance sales through expert product knowledge and effective conflict resolution. Recognized for training new associates, fostering a knowledgeable team, and consistently achieving sales targets. Seasoned in home appliance sales with deep understanding of customer needs and market trends. Demonstrated success in matching customers with optimal products that meet their budget and lifestyle requirements. Skilled in building relationships, generating repeat business, and driving revenue growth. Strong communicator with knack for explaining complex product features in simple language to ensure customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Home Appliance Sales Associate

Lowe's Canada/Rona +
Edmonton, Alberta
05.2020 - Current
  • Assisted customers in selecting suitable home appliances for their needs.
  • Managed inventory, ensuring products were stocked and displayed effectively.
  • Handled customer inquiries and resolved issues regarding appliance usage.
  • Processed sales transactions accurately using point-of-sale systems.
  • Conducted regular training sessions for new associates on product knowledge and sales techniques.
  • Greeted customers and provided product information.
  • Supervised daily operations to ensure compliance with company policies.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.

Sales Associate

Leon's Canada
Edmonton, Alberta
04.2017 - 05.2020
  • Assisted customers in locating products and provided product information.
  • Engaged with customers to foster relationships and enhance the shopping experience.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.

Sales Associate

Home Depot Canada
Edmonton, Alberta
12.2013 - 03.2017
  • Assisted customers in selecting appliances based on needs and preferences.
  • Maintained up-to-date knowledge of appliance trends and technologies for informed sales.
  • Addressed customer inquiries and resolved issues related to appliance purchases.
  • Assisted customers in finding the right appliance for their needs and budget.
  • Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
  • Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.

Technician

Alberta one call locators
Edmonton, Alberta
03.2013 - 10.2013
  • Maintained safety protocols in compliance with industry standards.
  • Interpreted city of Edmonton documentation to locate and mark utilities prior to construction.

Stores Person STS-3

7 CFSD
Edmonton, Alberta
06.2011 - 03.2013
  • Worked in Receipts Traffic receiving inbound shipments from abroad and having them moved to the appropriate departments.
  • Unit Returns – BULK: Receiving inbound items for inspection and distribution to the warehouse.
  • Currently working in Demilitarization: receiving and processing antiquated or damaged equipment for disposal.
  • Volunteered for COLOG during slow times and Unit Returns for overtime.
  • Moved to Full Pallet for a period of 3 months for cross training.
  • Received my qualifications on F13B, F15B and F4B (see attached)

Education

Psychology 101, Psychology 102, Anthropology 101, Sociology 101, English Literature

Grant McEwen Community College
Edmonton, Alberta

Math 30 Pure

Norquest

English 30, Physics 30

Grant McEwen Community College
Edmonton, Alberta

Skills

  • Product knowledge
  • Sales transactions
  • Inventory management
  • Point-of-sale systems
  • Appliance installation
  • Customer relationship management
  • Conflict resolution
  • Training and development
  • Problem solving

Accolades

  • Perfect Attendance Awards, 2003 - 2004
  • Power of One Champion Award - 2004
  • 15 Customer Service Stars - 2020 - Present

Affiliations

  • Active member of the Triple E Pool league

Certification

-404 Qualification: f4-Forklift (up to and including 6000Lbs) 24-jun-21

-Fit Test -MSA 3200 Full-Face (500) 28*jun-11

-Defensive Driving Course 13-jul-11

-Radiation Safety Awareness Training 14-sept-11

- CTAT - MOD1B - Protection of controlled goods 15-sept-11

- 404 Qualification: F15-stock picker

- Paving the way: Values & Ethics in the Public Service

- Stepping up to Supervisor

References

References available upon request.

Timeline

Home Appliance Sales Associate

Lowe's Canada/Rona +
05.2020 - Current

Sales Associate

Leon's Canada
04.2017 - 05.2020

Sales Associate

Home Depot Canada
12.2013 - 03.2017

Technician

Alberta one call locators
03.2013 - 10.2013

Stores Person STS-3

7 CFSD
06.2011 - 03.2013

Psychology 101, Psychology 102, Anthropology 101, Sociology 101, English Literature

Grant McEwen Community College

Math 30 Pure

Norquest

English 30, Physics 30

Grant McEwen Community College

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Edward Charles Yerex