Edward Chan
Richmond Hill,ON
Summary
Hardworking and passionate G3 Technician with strong organizational skills eager to secure an apprenticeship. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Associate
Home Depot
03.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Conducted instructional workshops for various DIY projects.
- Forklift/Reach truck certified.
General Labourer
CJR Contracting
03.2021 - 03.2022
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
Supervisor
HUB Climbing
06.2019 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Team leader
J.P. Morgan, Chase Merchant Services
08.2014 - 12.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 20 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching corporate expectations.
Technical Product Support
J.P. Morgan - Chase Merchant Services
04.2014 - 08.2014
- Collaborated with strategic Canadian clients to ensure technological needs were met.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed detailed case logging ensuring documentation of issue root cause and resolution.
- Assisted customers and level one agents in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service Representative
J.P. Morgan - Chase Merchant Services
10.2012 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Bartender/Waiter
Lone Star Texas Grill
01.2010 - 01.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Grill Line Cook
Lone Star Texas
01.2008 - 01.2010
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
G2/G3 License - HVAC G2/G3
HiMark Occupational Skills Training Centre
Toronto02.2024
Diploma - Police Foundations, Law Enforcement
Centennial College of Applied Arts And Technology
Scarborough, ON05.2019
Skills
- Collaborative Team Player
- Organizational Skills
- Performance Optimization
- Self-Motivated
Timeline
Associate
Home Depot
03.2023 - Current
General Labourer
CJR Contracting
03.2021 - 03.2022
Supervisor
HUB Climbing
06.2019 - 03.2020
Team leader
J.P. Morgan, Chase Merchant Services
08.2014 - 12.2016
Technical Product Support
J.P. Morgan - Chase Merchant Services
04.2014 - 08.2014
Customer Service Representative
J.P. Morgan - Chase Merchant Services
10.2012 - 04.2014
Bartender/Waiter
Lone Star Texas Grill
01.2010 - 01.2012
Grill Line Cook
Lone Star Texas
01.2008 - 01.2010
G2/G3 License - HVAC G2/G3
HiMark Occupational Skills Training Centre
Diploma - Police Foundations, Law Enforcement
Centennial College of Applied Arts And Technology
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