Edward Carlos
Santa Fe Springs
Summary
A dedicated and driven professional, consistently demonstrating a strong commitment to personal and professional growth throughout my career. Embracing new challenges and opportunities to expand skills and knowledge in every position held. Complacency is not in my vocabulary - constantly striving to push myself and the companies I work for to new heights. Eager to embark on the next chapter of my career journey, seeking a role where I can continue to learn, contribute, and make a meaningful impact.
Overview
15
15
years of professional experience
Work History
Parts Counter
Quinn Caterpillar
06.2019 - Current
- Provided support to clients in sourcing specific components.
- Source parts from external vendors for customers.
- Managed customer inquiries regarding delayed orders efficiently.
- Supported service department in managing work orders.
- Supported sales staff with parts ordering processes for clients.
- Supported order placement for technicians.
Manager
O’Reilly Auto Parts
11.2012 - 03.2019
- Helped clients successfully find and locate required parts.
- Oversee safety measures while managing daily cash deposits.
- Maintained up-to-date inventory records with monthly and daily checks.
- Managed return transactions involving cash.
- Conducted shop visits and calls to expand customer service database.
- Managed the payroll process.
- Directed payroll activities, supervised inventory tasks and coordinated financial deposits as well as documentation.
Customer service and parts specialist
AutoZone
12.2009 - 11.2012
- Assisted customers in locating necessary parts and tools required to complete tasks.
- Elevated to manager within one year.
- Ensured up-to-date inventory documentation.
- Contributed to the redesign of store layout using new merchandise.
- Handled daily deposit transactions from sales.
Education
general classes
Rio Hondo Community College
12.2010
High School - undefined
Frontier High School
Whittier, CA06.2009
High School - undefined
Santa Fe High School
Santa Fe Springs, CA06.2007
Skills
- Experienced with Microsoft Excel
- Team Leadership
- Relationship Management Expertise
- Exceptional Customer Support
- Action-Oriented Leadership
Languages
Bilingual: English and Spanish
Timeline
Parts Counter
Quinn Caterpillar
06.2019 - Current
Manager
O’Reilly Auto Parts
11.2012 - 03.2019
Customer service and parts specialist
AutoZone
12.2009 - 11.2012
High School - undefined
Frontier High School
High School - undefined
Santa Fe High School
general classes
Rio Hondo Community College
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