Highly motivated individual with a passion for continuous learning and leveraging skills acquired from previous roles. Adept at time management and goal orientation, consistently achieving desired outcomes. Thrives in collaborative team environments while also capable of working independently. Committed team player always ready to provide assistance and support to colleagues.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Administrator
Adnan Pallets
01.2015 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Direct Support Professional
St. Catharines Mainstream Non-profit Organization
05.2009 - 01.2022
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Commercial Cleaner
Commercial Cleaning Service
05.2006 - 01.2008
Cleaned building floors by sweeping, mopping, and scrubbing floors.
Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Handled equipment, chemicals, and materials properly and with caution.
Maintained clean, neat, and professional entrances.
Education
Real estate program -
Humber College
Toronto
10.2024
Social Worker -
Niagara College
Welland
05.2009
Skills
Goal oriented
Self motivated
Team member
Flexible
Critical thinker
Great with computers (Microsoft work, data entry)
Time Management
Office Administration
Database entry
Customer Engagement
Verbal Communication
Telephone reception
Scheduling appointments
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Certification
CPR
Non-Violent Crisis Intervention
Timeline
Office Administrator
Adnan Pallets
01.2015 - Current
Direct Support Professional
St. Catharines Mainstream Non-profit Organization
05.2009 - 01.2022
Commercial Cleaner
Commercial Cleaning Service
05.2006 - 01.2008
Real estate program -
Humber College
Social Worker -
Niagara College
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