Summary
Overview
Work History
Education
Skills
Cellular
Languages
Timeline
Generic

EDURNE ROBLES

Saint-Jerome,Quebec

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

14
14
years of professional experience

Work History

General Helper and Delivery

MORAZAN MEXICAN RESTAURANT
05.2024 - Current
  • In this dual-role position, I was responsible for supporting restaurant operations through a variety of tasks
  • As a General Helper, I assisted with food preparation, maintained cleanliness and organization in the kitchen and dining areas, and supported the staff with general tasks such as stocking supplies and managing inventory
  • My role also involved customer service duties, including taking orders and addressing customer inquiries
  • As a Delivery Person, I managed the timely and accurate delivery of orders to customers
  • This involved ensuring that all orders were correctly packaged, navigating delivery routes efficiently, and providing excellent customer service during each delivery
  • I also handled payment transactions and resolved any issues or concerns raised by customers.

Administrative and Accounting Coordinator

CONDOR, S.A. DE C.V.
10.2019 - 09.2023
  • In this role, I was responsible for a diverse range of administrative and accounting functions
  • I managed the procurement of raw materials and indirect materials, ensuring timely and cost-effective purchases
  • I handled expense capture, prepared checks, and processed purchase orders to maintain accurate financial records
  • Additionally, I provided customer service support and managed payroll processes
  • I also oversaw personnel management, including coordinating staff schedules and addressing HR-related matters.

Concierge

Hotel BlueBay Grand Esmerald
01.2015 - 09.2019
  • As a Concierge at Hotel BlueBay Grand Esmerald, I provided exceptional guest service to enhance the overall experience of each visitor
  • My responsibilities included managing reservations for specialty restaurants, ensuring guests had access to desired dining options
  • I addressed and resolved guest complaints and issues promptly, aiming for immediate and satisfactory solutions to maintain a high level of guest satisfaction
  • Additionally, I facilitated the check-in and check-out processes, ensuring a smooth and efficient experience for all guests
  • My role required a strong focus on personalized service, attention to detail, and the ability to handle diverse guest needs with professionalism and efficiency.

Call reception

TWO EYES TOUR S.A DE C.V
01.2015 - 02.2018
  • Reservations coordination
  • Pick up coordination.

Administrative and Accounting coordinator

CONDOR, S.A. DE C.V.
09.2012 - 12.2014
  • Raw Material and indirect materials buyer
  • Expenses capture, check preparation, orders purchase
  • Customer Service Payroll Personnel management

Kids Club assistant

HOTEL MARINA EL CID SPA AND BEACH RESORT
11.2010 - 08.2012
  • To know all the hotel operation to correctly inform the guests
  • Carry out the daily activities programming the area
  • Master of Ceremonies (MC).

Education

Course for pediatric first aid -

Unknown

Master of ceremonies -

Unknown

Basic course to actualize COI (electronic invoice) -

Unknown
10.2014

Basic course for COI Aspel 6.01 -

Unknown
10.2013

BUSINESS ADMINISTRATION -

Universidad del Valle de México
01.2004

English -

Eckersley School of English
09.2001

Skills

  • Hand and power tools
  • Strong Work Ethic
  • Safety awareness
  • Supply organization
  • Proactive mindset
  • Multitasking Abilities

Cellular

(438) 373 3082

Languages

English
Full Professional
French
Elementary

Timeline

General Helper and Delivery

MORAZAN MEXICAN RESTAURANT
05.2024 - Current

Administrative and Accounting Coordinator

CONDOR, S.A. DE C.V.
10.2019 - 09.2023

Concierge

Hotel BlueBay Grand Esmerald
01.2015 - 09.2019

Call reception

TWO EYES TOUR S.A DE C.V
01.2015 - 02.2018

Administrative and Accounting coordinator

CONDOR, S.A. DE C.V.
09.2012 - 12.2014

Kids Club assistant

HOTEL MARINA EL CID SPA AND BEACH RESORT
11.2010 - 08.2012

Course for pediatric first aid -

Unknown

Master of ceremonies -

Unknown

Basic course to actualize COI (electronic invoice) -

Unknown

Basic course for COI Aspel 6.01 -

Unknown

BUSINESS ADMINISTRATION -

Universidad del Valle de México

English -

Eckersley School of English

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