EDUARDO P. OLIVEIRA
Langley,BC
Summary
Coming from an Italian/Brazilian family, our dinner table was my first platform. Right there, I was able in early ages to understand the importance of human interaction. As time passed, I was discovering myself in the hospitality business where I could combine my two passions, food and people. Recently, this passion and experience allow me to make important contributions in human resources.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Compensation and Benefits Analyst
Universal Group
Langley, BC
02.2022 - Current
- Monitored wage and salary trends in local markets to ensure internal equity and external competitiveness in compensation plans.
- Developed job evaluation systems to assess the relative value of jobs within an organization.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Analyzed benefits usage and cost trends to advise on plan adjustments and negotiations with vendors.
- Supported Bamboo HRIS system applications and desktop tools for compensation & benefits, personnel performance evaluation, and announcements.
Guest Experience Manager
Milestones
Langley, BC
08.2017 - 02.2022
- Monitored the performance of team members to ensure they are meeting customer service standards.
- Managed relationships with external vendors related to services impacting the guest experience.
- Managed recruitment processes, including job postings and interviews.
- Conducted employee onboarding process, orientations, and exit interviews.
General Manager
Thierry
Vancouver
05.2016 - 05.2017
- Analyze and plan restaurant sales, organize marketing events and promotional plans accordingly.
- Generate detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
- Set budgets and execute plans for department sales, product purchase and staff development.
- Coordinate and manage the entire operation of restaurant.
Assistant Manager
Thierry
Vancouver
01.2014 - 04.2016
- Responsible for managing the daily operations of Thierry.
- Responsible for HR department - Weekly FOH schedule, hiring process, team development though ongoing coaching and feedbacks, performance review of employees, training manuals.
- Monthly inventory control/ orders (liquor/ small wares/ miscellaneous) optimize profits and come up with marketing strategies to boost business and awareness.
Marketing Coordinator - Internship
Rip Curl
Vancouver
11.2012 - 09.2013
- Developed individualized marketing research plan to better understand the market niche of the company.
- Implemented SEO and AdWords to the Rip Curl Pro Tofino event through the website Assisted in writing a Professional Post Mortem Report to request grants for future events.
Pricing Analyst
Urban Fare
Vancouver, British Columbia
07.2010 - 08.2012
- Evaluated and updated market information to keep organization in a competitive position.
- Managed the implementation of planned price increases or changes and kept pricing system updated to reflect changes.
Project Manager
Lantern Enterprises
Vancouver, British Columbia
11.2009 - 07.2010
- Supported Private Label Project between China and US.
- Increased the company's growth by 15% through online store by securing new partners, consulting engagements and by delivering new projects.
Business Control Specialist
DELL Inc
Porto Alegre
01.2006 - 07.2009
- Provided support for Management Action Plans process in the Global Consumer Controls organization.
- Developed, analyzed and reported business unit metrics as appropriate; reviewed processes and proposed recommendations for improvement.
Education
Post Baccalaureate - International Business Management
Capilano University
North Vancouver, BC08-2013
Diploma - Project Management
Simon Fraser University
Surrey, BC09-2011
Post-Graduate - Strategic Management Accounting
FAPA
Porto Alegre11-2008
Bachelor - Business Administration
PUC
Porto Alegre06-2006
Skills
- Business Development
- Lean Process
- Project Management
- Customer Relations
- Financial Strategies
- Human Resource Management
- Software Implementation -UKG/ADP
- Mergers and Acquisitions
Timeline
Compensation and Benefits Analyst
Universal Group
02.2022 - Current
Guest Experience Manager
Milestones
08.2017 - 02.2022
General Manager
Thierry
05.2016 - 05.2017
Assistant Manager
Thierry
01.2014 - 04.2016
Marketing Coordinator - Internship
Rip Curl
11.2012 - 09.2013
Pricing Analyst
Urban Fare
07.2010 - 08.2012
Project Manager
Lantern Enterprises
11.2009 - 07.2010
Business Control Specialist
DELL Inc
01.2006 - 07.2009
Post Baccalaureate - International Business Management
Capilano University
Diploma - Project Management
Simon Fraser University
Post-Graduate - Strategic Management Accounting
FAPA
Bachelor - Business Administration
PUC
Accomplishments
- Managed projects across Latin America.
- Mergers and Acquisitions across Canada
- Increased revenue through strategic partnerships
Certification
- HRCI Compensation Managements Certificate
References
Reference available upon request.
Languages
Language - Portuguese. - English: speak fluent. - Spanish: speak and read.
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