Eduardo Jose Rivera Lopez
Cybersecurity Analyst
Edmonton,Alberta
Summary
Knowledgeable it security professional with several years of experience designing and implementing security solutions in high-availability environments. Skilled in threat detection and incident response, as well as adept at delivering strong risk management practices to safeguard sensitive information and systems integrity.
Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Freezer Bid
TCL Supply and Chain
Acheson, Alberta
02.2024 - Current
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Operated powered industrial vehicles safely including but not limited to forklift, reach truck and cherry picker.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Technical Support Engineer
Tigo
San Pedro Sula, Cortes
02.2012 - 05.2024
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
Restaurant Manager
CornerHUB
Edmonton, Alberta
06.2021 - 12.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Grocery Clerk
Superstore Kingsway
Edmonton, Alberta
03.2021 - 08.2021
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Organized backroom storage areas according to company standards for safety and efficiency.
Payments & Rewards Representative
PC Financial
Edmonton, Alberta
02.2020 - 01.2021
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Greeted customers and responded to inquiries in a timely manner.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Created displays for merchandise according to company guidelines and standards.
- Adhered to all safety regulations in the store environment.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
Restaurant Manager
Copper Branch
Edmonton, Alberta
02.2019 - 02.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
Technical Engineer
Columbus Network
San Pedro Sula, Cortes
09.2012 - 12.2012
- Developed technical solutions for a wide range of engineering problems.
- Analyzed user requirements and designed functional specifications.
- Created test plans, scripts and strategies to ensure software quality assurance.
- Performed troubleshooting on hardware and software issues in a timely manner.
- Installed, configured, maintained and upgraded computer systems and networks.
- Provided technical support to customers over the phone or through email.
- Assisted with the development of new products by providing feedback on design features.
Education
Post-Graduate Certificate - Cybersecurity
Northern Alberta Institute of Technology
Edmonton04-2024
Certificate of Technical Studies - CFOS/D, Fiber Optic Design
Mississauga Training Consultants
Mississauga, ON01-2019
Certificate of Technical Studies - CFOT100 ( Certified Fiber Optic Technician 100 )
Mississauga Training Consultants
Toronto, ON05-2018
Diploma - Business Administration - Finance
Northern Alberta Institute of Technology
Edmonton, AB06-2017
Bachelor of Science - Telecommunication Engineer
UNITEC
San Pedro Sula, Honduras 02.2007 - 03.2013
Post-Degree Certificate - Video System And Emerging Technologies
Polytechnic University of Valencia
Valencia, Spain07-2011
Skills
- Cybersecurity frameworks
- Incident Response
- Application security
- Vulnerability Assessment
- Access Control
- Network Security
- Malware Analysis
- Firewall Management
- Penetration Testing
- Cryptography
- Firewall configuration
- Ethical Hacking
- Network protocols
- Threat analysis
- DDoS prevention
- Business continuity planning
- Intrusion Detection
- Disaster Recovery Planning
- Disaster Recovery
- Wireless networking support
- Firewall management tools
- Performance Improvement
- Technical Troubleshooting
- Network Troubleshooting
- Switching protocols
- Network optimization
- Network architecture understanding
- Technical Support
- Cable installation
- Network documentation
- Customer Support
- Team Collaboration
- Organizational Skills
- Analytical Skills
- Safety awareness
- Conflict Resolution
- Equipment Installation
- Pallet Jack Operation
- Stock Rotation
- Heavy Lifting
- Order Picking
- Warehouse Safety
- Product Inspection
- Mechanical Aptitude
- Loading and unloading
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Certification
I am actually studying to take the Comptia Security + exam
References
References available upon request.
Timeline
Freezer Bid
TCL Supply and Chain
02.2024 - Current
Restaurant Manager
CornerHUB
06.2021 - 12.2023
Grocery Clerk
Superstore Kingsway
03.2021 - 08.2021
Payments & Rewards Representative
PC Financial
02.2020 - 01.2021
Restaurant Manager
Copper Branch
02.2019 - 02.2020
Technical Engineer
Columbus Network
09.2012 - 12.2012
Technical Support Engineer
Tigo
02.2012 - 05.2024
Bachelor of Science - Telecommunication Engineer
UNITEC
02.2007 - 03.2013
I am actually studying to take the Comptia Security + exam
Post-Graduate Certificate - Cybersecurity
Northern Alberta Institute of Technology
Certificate of Technical Studies - CFOS/D, Fiber Optic Design
Mississauga Training Consultants
Certificate of Technical Studies - CFOT100 ( Certified Fiber Optic Technician 100 )
Mississauga Training Consultants
Diploma - Business Administration - Finance
Northern Alberta Institute of Technology
Post-Degree Certificate - Video System And Emerging Technologies
Polytechnic University of Valencia
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