Eduardo Jesus Cruz

Managed and streamlined daily operations to enhance efficiency.

Trains, orientates and monitors new team members

Supervises Team Members to ensure primary and secondary duties are completed

Monitors and ensures all store policies are followed by Team Members during the shift (e.g. cash

policies, meal and break policies, food safety policies)

Assists the Restaurant Manager in driving sales and transactions during their shift

Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security,

health and safety, and employment standards and applicable legislation.

Maintains operational efficiency through use of positioning charts and pre-rush checklists

Complies with and enforces all Tim Hortons operating standards

Responds to Guest service complaints in a timely manner, resolving problems and turning

potentially negative situations into positive situations

Escalates to storeowner or manager any issues or problems that occur during shift.

People:

Reports to Store Owner and/or Manager on employee performance (positive or negative)

Supervises and provides ongoing, specific direction to employees Assists the Store Owner and/or

Restaurant Manager in recruitment and retention strategies.

Assists in ensuring optimal employee coverage at all times and fills in as required for various areas

during busy periods to maintain optimal customer service levels

Customer Service:

Leads by example to demonstrate that the customer is top priority and reinforces positive

behaviors with employees

Responds to customer service complaints in a timely manner, resolving problems and turning

negative situations into positive situations

Upon request, conducts regular store walk-thrus

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.