Eduardo J Gallegos-Ramirez
New Westminster,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Professional Development
12.2023 - 02.2024
Seeked out further education at Discovery Community College
General Clerk
Save on Food
01.2022 - 12.2023
- Aiding customers both on the floor and at Cash
- Lifting 40+ pounds daily both in grocery & service clerk
- Maintaining work area cleanliness
- Handling Cash & PoS on a daily basis
- Increased efficiency by cross-training in various roles for better coverage during absences or high-demand periods.
- Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
Dispatcher Supervisor
Campbell River Cabs LTD
01.2015 - 01.2022
- Dispatching drivers to locations in a clear and understandable tone
- Maintaining drivers and other dispatchers’ schedules
- Handling cash and lockbox at the end of shift
- Been doing customer service-related jobs for over 10 years ~
- Education
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Education
Diploma - Community Support Worker
Discovery Community College
Campbell River BC02.2025
Skills
- Disability Awareness
- Behavioral support
- Individualized support
- Life Skills Training
- Problem-Solving
- Time Management
- Relationship Building
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Professional Development
12.2023 - 02.2024
General Clerk
Save on Food
01.2022 - 12.2023
Dispatcher Supervisor
Campbell River Cabs LTD
01.2015 - 01.2022
Diploma - Community Support Worker
Discovery Community College
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