Eduardo Vera
Fontana
Summary
Detail-oriented Statistics major with a strong analytical mindset and proficiency in data management. Adept at handling large datasets, ensuring data accuracy, and leveraging statistical techniques for efficient organization. Proficient in data entry, spreadsheet management, and database systems. Strong problem-solving skills and the ability to work efficiently in fast-paced environments.
Field service professional with a proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Sleep Number Corporation
12.2020 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Deliveries
Ponce Ground Services Inc
11.2019 - 04.2020
- Dependable delivery driver that safely delivered high volume shipments within a time limit
- Loaded, handled, and organized packages weighing up to 75lbs and delivered to customers homes without damaging product
- Demonstrated exceptional interpersonal skills to provide outstanding customer service to appropriately represent company
- Operated hand-held device on all incoming and outgoing shipments to ensure 100% delivery success rate
Sales Associate
Home Depot
02.2018 - 11.2019
- Handled multiple responsibilities simultaneously while providing exceptional customer service
- Able to learn and provide detailed knowledge of products to customers
- Dependable and friendly retail sales associate who quickly learned and mastered new concepts and skills
- Operated sit-down forklift and reach truck to restock merchandise and safely load product for customers
- Passionate about helping customers and creating satisfying long lasting shopping experiences
Education
Bachelor of Science - Statistics
University of California, Riverside
Riverside, CA06-2026
Skills
- Interpersonal
- Critical Thinking
- Time Management
- Adaptability
- Team-oriented
- Works well under pressure
- Positive attitude
- Able to work in a fast-paced environment
- Problem-solving
- Reliable
- Punctual
- Committed to the work environment
Awards
- Dean’s List: Achieved 3.7 GPA or higher.
- President's Circle Winner: Ranked among top 15 technicians in the country.
- 7x Homer Award: Recognition of outstanding work ethic or customer service.
- Seal of Biliteracy: Shows proficiency in reading comprehension, writing skills, and speaking in two or more languages.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Service Technician
Sleep Number Corporation
12.2020 - Current
Deliveries
Ponce Ground Services Inc
11.2019 - 04.2020
Sales Associate
Home Depot
02.2018 - 11.2019
Bachelor of Science - Statistics
University of California, Riverside
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