EDUARDO SOLIS
Ontario,CA
Summary
Results driven leader with over 10 years of experience in managing high-performing teams and driving sales growth in dynamic specialty retail environments. Exceptional leadership, communication, and problem-solving skills with a commitment to fostering a positive team culture and delivering outstanding shopping experiences. Led in the achievement of highest sales for Disney Flagship location, increased N. LA Region's overall NPS score to 95%, and continue to develop talent, inspiring a career in sales for future internal growth. Seeking a management position, where I bring my strategic planning and team leadership skills to support the mission of fostering sustainable growth and community partnerships.
Overview
3
3
years of professional experience
Work History
Store Manager IV, Talent Ambassador
Sunglass Hut
07.2024 - Current
- Fostered in store captain roles that increased key performance indicators
- Curated individual development plans to track associate performance
- Provide ongoing coaching for all associates to support their growth
- Utilize company tools to deliver sales plan and achieve company objectives
- Manage team consisting of 29 sales associates and management
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decision making.
Talent Director, Reputation Ambassador
Sunglass Hut
01.2023 - 07.2024
- Analyzed workforce trends and data to inform talent management decisions, driving organizational success.
- Oversaw the hiring and recruiting of 35 retail locations
- Developed and maintained a pool of potential candidates
- Guide peers to focus on headcount needs and succession planning
- Championed development programs – SLDP, SM, ASM, Associate
- Streamlined onboarding processes for improved employee satisfaction and retention.
Operations Manager, Reputation Ambassador
Sunglass Hut
06.2022 - 01.2023
- Managed a team of 24 sales associates
- Scored a 95-100 on all store excellence audits
- Ensured execution of operational policies and procedures
- Maintained store merchandising standards and executed to brand standards
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Store Manager III, OneSight Ambassador
Sunglass Hut
09.2021 - 06.2022
- Developed store strategic plan to achieve financial results
- Drove sales by identifying opportunities to achieve personal and store goals
- Led customer loyalty platform; My Client
- Fostered a culture of learning to increase brand awareness
- Boosted store sales by 20% by implementing personalized customer service strategies
- Managed daily operations to ensure smooth functioning of overall store, maintaining a clean, safe environment for customers and employees.
Skills
- Sales and Revenue Growth
- Team Leadership
- Coaching
- Partnership Development
- Customer service
- Host environment
- Financial Management
- Retail operations
- Visual merchandising
- Budgeting
- Cultural Competence
- Empathy
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Store Manager IV, Talent Ambassador
Sunglass Hut
07.2024 - Current
Talent Director, Reputation Ambassador
Sunglass Hut
01.2023 - 07.2024
Operations Manager, Reputation Ambassador
Sunglass Hut
06.2022 - 01.2023
Store Manager III, OneSight Ambassador
Sunglass Hut
09.2021 - 06.2022
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