Eduardo Sanchez
Guelph,ON
Summary
Highly motivated employee with a strong work ethic, adaptability, exceptional interpersonal skills, and a desire to take on new challenges. Results-oriented with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
Guelph, Ontario
01.2023 - Current
- Developed and maintained strong relationships with customers, ensuring a high level of customer satisfaction and loyalty.
- Processed new accounts, loan applications, and credit card applications, as well as term investments such as GICs.
- Conducted financial analysis to assess loan eligibility and risk factors, contributing to informed lending decisions.
- Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
- Prepared and filed paperwork at the branch level for probate court proceedings, including wills, trusts, and powers of attorney.
- Assisted executors and administrators in managing the day-to-day operations of an estate during the settlement period.
- Responded promptly to customer inquiries by phone or email in an efficient manner.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
Customer Experience Associate
TD Canada Trust
Guelph, Ontario
11.2021 - 01.2023
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Created and maintained a positive work environment for customers and colleagues alike.
- Provided exceptional customer service to ensure customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Provided detailed product information and assistance to customers, improving product understanding.
- Trained new customer service staff on best practices and company policies.
Order Picker
Home Depot
Guelph, Ontario
10.2019 - 08.2022
- Completed paperwork related to order-picking tasks accurately and promptly. Demonstrated attention to detail in selecting correct item sizes, colours, and quantities.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Utilized scanning equipment for picking, packing and shipping orders. Operated warehouse management software to update order statuses and inventory levels.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Adhered to company policies and procedures to maintain a safe and efficient working environment.
- Trained new employees regarding warehouse procedures and standards.
Forklift Operator
Skyjack Inc.
Guelph, Ontario
11.2017 - 08.2018
- Operated forklifts to transport materials to correct locations, between loading, processing, and storage areas, and documented inventory changes.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Complied with safety regulations while operating heavy machinery like forklifts, and standard work instructions accurately when picking, sorting, staging and scanning products.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Collaborated with team members on various tasks related to storage and transport operations.
- Maintained current forklift training and certification as required by company policies.
Phone Sales Associate
Convergys
San Salvador, El Salvador
10.2015 - 06.2017
- Answered incoming customer calls and responded to inquiries regarding products and services.
- Resolved customer complaints professionally while maintaining high levels of customer service.
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
Bachelor of Arts - General Arts
University of Guelph
Guelph, ON06-2023
Skills
- Attention to detail
- Organizational skills
- Creative Thinking
- Proficient in Microsoft Office
- Multi-tasking
- Leadership
- Customer Service-Oriented
- Resourcefulness
Languages
Spanish
Native/ Bilingual
Affiliations
- Huge sports and cars fan!
Timeline
Personal Banking Associate
TD Canada Trust
01.2023 - Current
Customer Experience Associate
TD Canada Trust
11.2021 - 01.2023
Order Picker
Home Depot
10.2019 - 08.2022
Forklift Operator
Skyjack Inc.
11.2017 - 08.2018
Phone Sales Associate
Convergys
10.2015 - 06.2017
Bachelor of Arts - General Arts
University of Guelph
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Lu ZhangLu Zhang
Personal Banking Associate at TD Canada TrustPersonal Banking Associate at TD Canada Trust
Nirali PatelNirali Patel
Warehouse Supervisor & Store Associate at Fresh Box MarketWarehouse Supervisor & Store Associate at Fresh Box Market