Eduardo Ruiz Linares
Oceanside,CA
Summary
A dynamic, results-oriented restaurant lead offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieve performance goals through enthusiasm, tenacity and initiative.
Overview
23
23
years of professional experience
Work History
Banquet Coordinator
Westin Carlsbad Resort & SPA
02.2008 - Current
- Service experience in room dining, banquet dining and restaurant dining.
- Coordinating the entire operation of the restaurant during scheduled shifts.
- Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
- Preparing reports at the end of the shift/week, including staff control, food control and sales.
- Accomplished a high volume workload in a deadline and sales driven environment.
- Made appropriate service recommendations in order to balance service with costs to ensure profitability.
- Specialized in customer service in order to promote guest satisfaction and steady repeat business.
- Sheraton Carlsbad Resort and Spa: Major areas of responsibility included:
- Directed and managed banquet functions for 100+ person event.
Restaurant Server
Cape Rey a Hilton resort
06.2013 - Current
- Demonstrated ability to perform instant decision making, supporting the staff, and complete interaction with guests.
- Promoted to In-Room dining lead position shortly after joining work owing to excellence in customer service provision.
- Proven record of projecting a pleasant and positive professional image to all visitors at all times.
- Thorough understanding of selling and up-selling menu and beverage items in a positive, specialized manner.
- Complete knowledge of service time, menu, and specials.
- In-depth knowledge of anticipating guests’ needs, reply quickly and acknowledge all guests.
- Major areas of responsibility included:
- Supported needs of 50+ person wait staff who attended to specific needs of countless customers daily for in house restaurant with social relevancy and intentionality.
Customer Service Associate
Panda Express
04.2007 - 03.2008
- Ensured quality customer service & satisfaction.
- Hands on experience in the daily evaluation of restaurant service performance.
- Evaluated the quality of food from the kitchen. I coached/scheduled servers to maximum levels of performance.
- Proficiently managed coordination of timely food production.
- Expert at streamlining operations, increasing efficiency, and improving overall product quality.
- Highly organized and efficient.
- Major areas of responsibility included:
Unit Manager
El Pollo Loco, Inc.
07.2002 - 10.2006
- Performed hiring of staff, new employee orientation and training, completed benefits enrollment and prepared payroll weekly for 45-50 employees.
- Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office.
- Handling customer complaints and queries all while ensuring the high standards of customer service were maintained.
- Make certain that the cleanliness of the restaurant and work areas is managed appropriately ensuring hygiene and sanitation standards are met effectively.
- Major areas of responsibility included:
Education
High School Diploma -
La Costa Canyon High
Carlsbad, CA06.2002
Political Science, Healthcare: Nursing
Mira Costa College
Oceanside, CASkills
- Highly motivated individual, with a diverse background in customer service, sales and leadership
- Daily usage of Microsoft Office and a variety of company integrated programs such as Star One POS System, MICROS Order Processing, OnQ certified and OPS
- Extensive experience in restaurant management, kitchen operations, and inventory/quality control
- Business administration expertise; coordination with management, cross-functional teams in the execution of daily tasks and functions
- Generate and maintain records and reports, secure equipment and supplies, and comply with all administrative and district policies and regulations
- Motivated, results-oriented, and highly efficient leader with excellent communication abilities
- Excellent interpersonal communications skills
- Strong analytical ability
- Comfortable working in a wide variety of environments
- Skilled at planning and budgeting; employee training; adherence to company standards; and customer relations
- Excellent attendance record
- Willingness to take on added responsibility
- Strong sense of ethics
- Team building / Staff training
- Office equipment operation
- Microsoft Office knowledge
- Supervisory/Support staff roles
- Safety awareness/Safety compliance
- Bilingual in Spanish
- Quality assurance/Control
- Job scheduling
- Team building/Staff training
- Customer relations
- Food order processing
- Customer service/Guest relations
- Shipping and Receiving
- Cost Containment/Control
Languages
English
Timeline
Restaurant Server
Cape Rey a Hilton resort
06.2013 - Current
Banquet Coordinator
Westin Carlsbad Resort & SPA
02.2008 - Current
Customer Service Associate
Panda Express
04.2007 - 03.2008
Unit Manager
El Pollo Loco, Inc.
07.2002 - 10.2006
High School Diploma -
La Costa Canyon High
Political Science, Healthcare: Nursing
Mira Costa College