Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Eduardo Rivera Lopez

Edmonton,AB

Summary

Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Manager

CornerHUB
Edmonton, AB
07.2021 - 01.2024
  • Managed and supervised day-to-day operations of multiple restaurants.
  • Developed strategies to optimize profitability and customer satisfaction.
  • Recruited, trained, and evaluated restaurant staff members.
  • Collaborated with chefs to develop new menu items and enhance existing recipes.
  • Conducted regular inspections of facilities to ensure food safety compliance.
  • Established policies and procedures for personnel management, inventory control, and cash handling.
  • Scheduled staff shifts and ensured adequate coverage during peak hours.
  • Monitored customer feedback from online reviews and surveys.
  • Resolved customer complaints promptly and professionally.
  • Maintained accurate records of sales performance across all restaurants.
  • Provided guidance on complex issues related to restaurant operations.
  • Ensured compliance with applicable laws, regulations, policies, and procedures.

Technical Engineer

Columbus Network
San Pedro Sula, Cortes
01.2012 - 08.2012
  • Installed, configured, maintained and upgraded computer systems and networks.
  • Conducted research on emerging technologies and recommended improvements in existing ones.
  • Tested new software applications prior to their release.
  • Monitored system performance using various toolsets to identify areas of improvement.
  • Provided training sessions on new software applications or hardware components.
  • Communicated with clients and coworkers about analysis results.
  • Developed technical solutions for a wide range of engineering problems.

External Plant Engineer

TIGO
San Pedro Sula, Cortes
08.2011 - 12.2011
  • Participated in teams dedicated to resolving complex mechanical problems related to production processes.
  • Provided technical support to operations team during installation, commissioning, and start-up of new equipment.
  • Tested fiber optic cables for continuity using OTDRs and power meters.
  • Monitored network performance to identify potential issues or problems with connections.
  • Performed troubleshooting on LAN and WAN networks to diagnose and resolve connectivity problems.
  • Configured VLANs to segment traffic within the network.
  • Installed and configured network equipment such as routers, switches, hubs, firewalls, and wireless access points.
  • Created detailed documentation of existing networks including diagrams of physical topology, IP addressing schemes and routing protocols used.

Education

Diploma - Business Administration - Finance

Northern Alberta Institute of Alberta
Edmonton, AB
06-2017

Bachelor of Science - Telecommunication Engineering

Unitec
San Pedro Sula, Honduras
03-2013

Associate of Science - Fiber Optic And Video Systems

Polytechnic University of Valencia
Valencia, Spain
07-2011

Post-Diploma Certificate - Information Technology - Cybersecurity

Northern Alberta Institute of Technology
Edmonton, Alberta

Skills

  • Menu Development
  • Restaurant Operations Management
  • Customer Engagement
  • Staff Management
  • Schedule Coordination
  • Recruitment
  • Operations Management
  • Team Management
  • Food Service Background
  • Customer Service Best Practices
  • Supply Chain Management
  • Stable Work History
  • Technical Training
  • Multitasking
  • Device Installation
  • Self Motivation
  • Team Collaboration
  • Professionalism
  • Decision-Making
  • Time Management Abilities
  • Equipment Installation
  • Penetration Testing
  • Application Security
  • Cybersecurity Frameworks
  • Network Security
  • Access Control
  • Network Protocols
  • Technical Troubleshooting
  • Hardware Installation
  • Active Directory Knowledge
  • Bandwidth Evaluations
  • Technical Solutions Development
  • Security Technologies
  • Equipment Configuration
  • Network Operations

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

  • Comptia Security + ( Actually studying to complete this certification)
  • Comptia Network + (Actually studying to complete this certification)
  • CFOT (Certified Fiber Optic Technician)
  • Fiber Optic Network Design(CFOS/D)
  • New Horizon CCNA Training

Timeline

Restaurant Manager

CornerHUB
07.2021 - 01.2024

Technical Engineer

Columbus Network
01.2012 - 08.2012

External Plant Engineer

TIGO
08.2011 - 12.2011

Diploma - Business Administration - Finance

Northern Alberta Institute of Alberta

Bachelor of Science - Telecommunication Engineering

Unitec

Associate of Science - Fiber Optic And Video Systems

Polytechnic University of Valencia

Post-Diploma Certificate - Information Technology - Cybersecurity

Northern Alberta Institute of Technology

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Eduardo Rivera Lopez