Eduardo Luzon
Toronto,ON
Summary
IT Project Manager
Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 20 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
25
25
years of professional experience
7
7
Certificate
Work History
IT Project Manager
Estee Lauder Companies (Wipro)
10.2016 - Current
- Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Devised test plans to validate the accuracy of IT projects.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed project budgets to meet goals.
- Created and implemented contingency plans to address potential risks.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Negotiated and managed third-party contracts related to project deliverables.
- Developed and implemented strategic project plans to meet business objectives.
- Proposed and implemented system enhancements to improve the performance and reliability of the storage environment.
- Identified and implemented cost-saving measures in IT projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
- Identified issues, analyzed information, and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Led and managed staff of 20+ team members engaged in administering complex IT infrastructure.
IT Consultant
Barrister Global Services Network
02.2016 - 10.2016
- Collaborate in business partnership with the shareholders to focus on using information technology to meet business objectives and overcome problems.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Improved reliability of backup systems by implementing disaster recovery protocols that safeguarded critical data during unexpected events.
- Conducted research on network products, services, protocols, and standards for network procurement and development efforts.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Established strong relationships with vendors for cost-effective sourcing of cutting-edge hardware and software solutions that met clients'' needs effectively.
- Managed life cycle replacement of hardware and software.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Manager
Cinram International
03.2007 - 02.2016
- Manage IT department and responsible for organization-wide IT systems and information.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Managed life cycle replacement of hardware and software.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization's IT landscape.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Education
Master in Business Administration (MBA) - IT Management
Honors: Graduated with Honors
Bachelor of Science in Computer Science (BSCS) - Computer and Information Science
Honors: Honorable Mention Student's Award
Skills
- Project Management
- Attention to Detail
- Contract Development
- Financial Administration
- Business Analysis
- Customer Service
- Functional & Business Requirements
- Budget Administration
- Client Relations
- Technical understanding
- Enterprise Architecture
- Logistics Management
- Contract Management
- Information Security
- Software development life cycle
- Change Control Processes
- Mergers and acquisitions knowledge
- Performance Evaluations
- Documentation And Reporting
- Risk Management
- Data Analytics
Certification
- Project Management Institute - Project Management Professional (PMP)
- Cisco - Certified Network Professional Enterprise (CCNP Enterprise)
- Cisco - Certified Network Professional Enterprise Advanced Infrastructure Implementation
- Cisco - Certified Specialist - Enterprise Core
- Cisco - Certified Network Associate (CCNA)
- Microsoft - Certified Azure Administrator Associate
- CMRAO - Limited LIcense Condominium Management
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
IT Project Manager - Estee Lauder Companies (Wipro)
10.2016 - Current
IT Consultant - Barrister Global Services Network
02.2016 - 10.2016
IT Manager - Cinram International
03.2007 - 02.2016
DWCC Philippines / University of Toronto Canada - Master in Business Administration (MBA), IT Management
DWCC Philippines - Bachelor of Science in Computer Science (BSCS), Computer and Information Science
References
Available upon Request
References
Available upon Request
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