Eduardo Lua
Indio
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Manager
Homewood Suites by Hilton La Quinta
01.2021 - Current
- Interview, hired, and supervised front and back of house staff
- Trained employees on correct cooking and serving techniques, safety standards and performance strategies
- Maximized food quality by closely monitoring shipments, preparation, and food-handling
- Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Completed regular time checks to maximize quality assurance
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Restaurant Manager/Owner
Soul of Mexico Restaurant / Sol Sports Bar
01.2008 - 01.2021
- Managed all day-to-day operations for two high-volume restaurants
- Responsible for developing and maintaining of budgets and forecasts
- Bar management and training
- Hired, trained, and coached 50+ staff members on customer service skills food and beverage knowledge
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Guest Services Manager
Renaissance Esmeralda Resort
01.1998 - 01.2008
- Managed all day-to-day operations for front drive valet parking, doorman, bellman staff
- Worked in seven different departments in the span of ten years including restaurants, front desk, purchasing, pool, housekeeping, banquets, valet
Education
Associate of Arts -
Collage of The Desert
Skills
- Purchasing
- Recruitment and hiring
- Staff presentation
- Budget preparation
- Scheduling
- Vendor relations
- Client relations
- Word, Power Point, Excel proficiency
- Front of House Management
- Managing Deliveries
- Bar purchasing and budgeting
- Leadership and team building
Certification
Serv Safe Certified TIPS Certified CPR / AED Certified
Languages
Spanish
Professional Working
Timeline
General Manager
Homewood Suites by Hilton La Quinta
01.2021 - Current
Restaurant Manager/Owner
Soul of Mexico Restaurant / Sol Sports Bar
01.2008 - 01.2021
Guest Services Manager
Renaissance Esmeralda Resort
01.1998 - 01.2008
Serv Safe Certified TIPS Certified CPR / AED Certified
Associate of Arts -
Collage of The Desert
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