Eduardo Ianke Junior

Ibis São Paulo Congonhas located in the largest city in Brazil, in front of Congonhas airport, known for receiving a large volume of guests given its proximity to important tourist attractions in the city of São Paulo, with approximately 391 rooms, currently operating under the ownership of the Accor brand.

Attributions and responsibilities:

• Responsible for accepting individual reservations and processing them;
• Managed and insert reservations booked by third-party agents and sites; (booking, Expedia, airlines lay overs, etc.)
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Responsible for decorating and theming the room for special occasions (Valentine Day, wedding, birthday, etc)
• Help in the front desk when needed;

TIM Brasil Serviços e Participações S.A., commonly known as TIM Brasil, is a Brazilian telecommunications company, subsidiary of Telecom Italia Finance S.A., which provides mobile and fixed telephony services.

Attributions and responsibilities:

• Filling out spreadsheets,used in audit and internal control reports;
• Registration of new employees in the system, in addition to creating the identification badges;
• Responsible for managing emails, responding and analyzing each case.
• send weekly reports to managers, always keeping them informed about the progress made.